Medical Appointment Scheduler

Advanced Dermatology, P.C is seeking a Full-Time Medical Appointment Scheduler to join our Call Center team in Commack.

As a call center professional, you play a key role in representing the organization and practices with the overall responsibility of quickly managing patient calls related to scheduling patient appointments and information.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Assist patients on the phone with appointments and medical inquiries.

· Exudes confidence with a steady pace, professional tone, and call control.

· Clarifies patient requests to accommodate immediate needs and preferences.

· Demonstrates CS best practices thru effective presentation skills & phone etiquette.

· Understands patient priorities thru questioning techniques, active listening, and restatement.

· Adapts to call flow based on patient requests and priorities.

· Understands medical scheduling as it relates to insurance plans and types of appointments.

· Optimizes provider schedules with efficient scheduling.

· Collects patient demographics, insurance plans and reasons for visit.

· Runs insurance eligibility and updates plans, as needed.

· Handles requests for Rx refills & coordinates with in-house MA’s.

· Updates account records with concise and detailed notes.

· Partners with medical offices and MA’s.

· Achieves call volume and average handle time targets

· Consults with Team leaders & Supervisors to resolve escalated requests

Please note this is not a remote position.