Front Desk Associate

Job purpose

The front desk associate is the initial contact person for patients when they enter the medical office. The front desk associate greets patients, schedules appointments, collects co-payments, inputs data into the computer and helps run, organize and maintain the front desk. This position requires excellent customer service skills, a background as a medical assistant, as well as the ability to multitask and stay organized. Please note, travel to additional APC locations may be required, and mileage reimbursement will be provided.

Duties and responsibilities

1. Greets, welcomes and directs incoming patients and visitors to the proper areas
2. Keeps the flow of patients moving smoothly and maintains a neat work area
3. Answers the phone professionally and politely, using proper phone etiquette
4. Collects and verifies patient demographic and insurance information
5. Facilitates patient flow and notifies clinical staff members of patients’ arrivals
6. Communicates with current and prospective patients, visitors and clinical staff by responding to inquiries in a courteous manner
7. Protects patient confidentiality by securing protected health information and complying with HIPAA guidelines
8. Schedules patients for appointments and informs patients of costs of care being provided.
9. Collects and posts fees according to protocols, prepares and balances daily batches for Billing Department.
10. Maintains forms and office supplies required for front desk activities.
11. Assures the readiness of the front desk area for each working day
12. Uses computer to accurately input all information provided by the patient
13. Demonstrates a responsible attitude and the ability to establish and maintain a cooperative relationship with co-workers.
14. Has regular and predictable attendance
15. Adheres to APC policies and procedures
16. Performs other duties as assigned