Job Summary
Advanced Pain Care is hiring a surgery scheduler to float between our Waco and Groesbeck clinic locations. The Surgery Scheduler is responsible for all aspects of the surgical scheduling process, including surgeries, in-office procedures, follow up appointments and appropriate medical clearance.
Duties and Responsibilities
- Schedules patients for surgery and completes necessary paperwork
- Confirms patient demographics , surgery date and time and medical diagnosis
- Reviews instructions with patients prior to surgeries, including medications, allergies, labs, health history, pre-op and post-op treatment plans
- Gathers insurance information to confirm coverage and benefits
- Ensures all paperwork is complete and on file for patients’ surgeries, including consent forms
- Answers and responds to all incoming telephone inquiries regarding surgery
- Schedules patients for follow-up appointments and other health assessments
- Monitors surgery schedule and works directly with physicians to coordinate appointments
- Coordinates medical clearance when necessary
- Has regular and predictable attendance
- Adheres to all Advanced Pain Care policies and procedures
- Completes other duties as assigned
Knowledge, Skills and Abilities
- Clear and precise communication
- Accuracy and attention to detail
- Effectively manages day by organizing and prioritizing
- Applies tactful principles and practices of dealing with the public
- Practices safety habits
- Protects patient information and maintains confidentiality
- Knowledge of general medical terminology, CPT codes, medical insurance and managed care
- Knowledge of insurance verification and surgical procedures
- Computer and EMR knowledge
- Strong written and verbal communication skills
- Excellent interpersonal/customer service skills
- High degree of professionalism, tact and diplomacy
- Works independently
