Retail Client Service Manager
The Retail Client Service Manager is responsible for directly managing a portfolio of clients, serving as the strategic brand liaison between the client and internal sales teams. In this role, they ensure client satisfaction, drive brand success, and cultivate long-term trusted relationships.
In addition to owning direct client relationships, the Retail Client Service Manager also supports a Senior Client Service Manager with an extended portfolio of clients. Acting as a collaborative partner, they assist in execution, communication, and strategic planning to ensure seamless client service delivery across all accounts.
Responsibilities
Qualifications
Education Requirements: Bachelor’s degree
Experience Requirements: 2-4 years’ experience in relevant field
Supervisor Responsibility
Direct Reports: This position does not have supervisory responsibilities for direct reports
Indirect Reports: Does not have direct reports, but may delegate work of others and provide guidance, direction and mentoring to indirect reports
Required Knowledge and Skills
Job Will Remain Open Until Filled
The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management, and marketing services to manufacturers, suppliers, and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics, and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.
Responsibilities
For ≤5 clients, serves as a strategic brand liaison between the client and internal sales teams, ensuring client satisfaction and brand success
Supports a senior client service manager with an extended portfolio of clients, acting as a collaborative partner to assist in execution, communication, and strategic planning to ensure seamless client service delivery
Builds foundational understanding of core brand and sales drivers and their impact on brand success
Deepens understanding and monitoring of category reviews as sales opportunities
Deepens understanding of the retail market for brand placement
Ensures all members of the selling team are engaged and contributing to brand success
Builds understanding of industry data as a sales tool, drawing conclusions to support brands in the portfolio
Provides financial monitoring and reporting by tracking monthly sales, communicating bonus opportunities, advising on retailer promotions, and delivering monthly and quarterly updates on brand sales growth and progress
Qualifications
Education Requirements: Bachelor’s degree
Experience Requirements: 2-4 years experience in relevant field
Supervisor Responsibility
Direct Reports: This position does not have supervisory responsibilities for direct reports
Indirect Reports: Does not have direct reports, but may delegate work of others and provide guidance, direction and mentoring to indirect reports
Required Knowledge and Skills
Ability to work independently with general supervision
Ability to follow detailed standard operating procedures
Ability to use prior or closely related work experience to determine possible solutions to problems
Environmental & Physical RequirementsOffice / Sedentary Requirements: Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically, requires the ability to sit for extended periods of time (66%+ each day), ability to hear telephone, ability to enter data on a computer and may require the ability to lift up to 10lbs.
Additional Information Regarding Job DutiesJob duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job positions, or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of associates so classified.
The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Advantage Solutions is a leading provider of outsourced sales and marketing services to manufacturers and retailers in the consumer packaged goods industry.