【職務介紹 】
研華正在招募一位經驗豐富的全球維修客服管理師 人才加入組織，協助我們管理和優化全球維修中心售後服務流程。
【主要工作內容】
1. 為客戶提供售後RMA完整服務體驗，包括RMA案件管理、跟進、報價、發貨，同時須與PM、業務、AE、Planner、維修技術人員、CQA…等各功能團隊協調以獲得RMA服務的支援並達到客戶的滿意度。
2. 提供維修加值服務之專業說明與報價, 如: 延長保固, 快速維修, 優先換貨等
3. 不定期客戶參訪之現場導覽簡介或客戶現場稽核主導RMA服務流程說明與現場討論應對
4. 部門主管交辦的任務或指派專案參與
【人才需具備】
1. 工作經驗：1 年以上
2. 學歷要求：大學、碩士
3. 科系要求：不拘
4. 語文條件：英文 --英文聽說中等以上; 讀寫中等以上或精通
其他條件：
1.擅長工具: MS Windows, Office (Word, Excel, Powerpoint), Outlook, SAP (或有其它ERP系統操作經驗) 尤佳
2.工作技能: 英語聽說讀寫佳和電腦操作能力
3.其他條件:
- 個性主動積極 有責任感
- 細心及良好組織能力
- 良好的溝通能力和客戶服務態度
- 具RMA或Service PM相關經驗尤佳
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Founded in 1983, Advantech is a leader in providing trusted innovative embedded and automation products and solutions. Advantech offers comprehensive system integration, hardware, software, customer-centric design services, and global logistics support; all backed by industry-leading front and back office e-business solutions. Advantech has always been an innovator in the development and manufacture of high-quality, high-performance computing platforms. We cooperate closely with our partners to help provide complete solutions for a wide array of applications across a diverse range of industries. To realize our corporate vision of Enabling an Intelligent Planet, Advantech will continue collaborating and Partnering for Smart city & IoT Solutions.