Summary:
This position provides technical expertise to internal and external customers in the form of primarily pre-sales technical support (via telephone, e-mail, web and other channels) on specified technologies.
Essential Job Duties:
- Answers, evaluates, and prioritizes incoming telephone, voice mail, and e-mail requests for assistance from users seeking information about hardware and software from specified technologies; interviews user to collect information about needs and guides user to completion of request; logs and tracks calls using case management database, and maintains history records.
- First point of contact for pre-sale technical questions/inquiries.
- Training internal and external customers on technology and suppliers which may include demonstrations, lectures, or one on one engagements.
- Regular attendance is an essential function of the Technical Sales Support position.
- Other duties as assigned.
Reporting Relationships:
- Technical Sales Support receive supervision commensurate with knowledge, experience, and initiative. Supervision may include technical advice, coaching on interpersonal interaction, or instruction in broad policies and quality standards. The goal of supervision is to develop the employee to the point that they require decreasing supervision and are able increasingly to make independent decisions.
- Technical Sales Support has daily personal contact with co-workers and immediate management; daily phone contact with customers and vendors; occasional contact with executive management.
- Reports to the Team Leader/Manager/Director
Requirements:
- Experience with Networking or Physical Security technologies
- Minimum 1 year of experience in providing support of technology products
- Customer service experience, both in person and over the phone.
- Ability to speak English plainly and to be easily understood over the phone.
- Ability to understand spoken English, both technical and colloquial.
- Ability to learn quickly.
Preferred:
- Experience with Networking or Physical Security configuration and deployments
- Industry certification is a plus
- Experience with business data products and services
- Salesforce Experience
- SAP Experience
Physical Requirements:
- Ability to sit at a computer terminal for long periods of time.
- Ability to be physically in attendance at workstation at designated company office location during normal business hours designated for this position.
- Ability to travel 5% of the time.
- Ability to lift up to 50 pounds.
Compensation:
Base Range: $46,000 - $66,000 and total compensation range: $50,000 - $70,000
Actual annual salary offered to a candidate will be based on a number of variables including work experience, education and skills/ achievements, and will be mutually agreed upon at the time of offer.
For non-sales roles and sales roles with a variable component, total compensation reflects both a base salary and variable targets.
While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, and a 401(k) plan with matching provision. Outside of CA, ScanSource grants 128 hours of paid time off (PTO) each calendar year (prorated for date of hire). In the state of CA, employees accrue a set number of hours each pay period equaling the same 128 hours of PTO. ScanSource also celebrates 10 paid company holidays.
ScanSource, Inc. is an Equal Opportunity Employee
EOE/M/F
