Rediscover Purpose with ADVENT
At ADVENT, we do healthcare differently. We focus on innovative solutions and patient-first care. If you're driven, creative, and ready to make an impact, join us.
Now Hiring: Patient Services Representative
Location: Appleton, WI with occasional coverage in Green Bay and Plover
Be the welcoming face that sets the tone for a patient's entire experience at ADVENT. As a Patient Services Representative, you’ll play a vital role in ensuring our patients feel supported and cared for from their very first visit through every step of their journey.
What You’ll Do:
- Greet patients warmly and check them in using our Electronic Health Record (EHR) system
- Coordinate and order sleep study devices and upload reports into the system
- Review upcoming schedules to confirm insurance and patient documentation are complete
- Schedule appointments and manage patient flow for a smooth clinic experience
- Answer incoming calls and provide overflow support to the call center as needed
- Open and close the clinic following established protocols
- Ensure proper documentation, process payments, and support daily clinic operations
- Order medical supplies and pharmaceuticals as needed
- Room patients
- Safety and sanitation of clinic
What You Bring:
- Required - Minimum of 1 year experience working in a medical or healthcare setting
- Strong time management skills and the ability to multitask effectively
- Experience working with performance-based goals or metrics
- A customer-first mindset and excellent communication skills
- Tech-savvy with experience in Microsoft Office and Electronic Health Records
- High attention to detail and accuracy
- A problem-solver who thrives in a fast-paced environment
- A positive, team-oriented attitude and strong work ethic
- Ability to also work at the Green Bay and Plover offices as needed
- Valid driver license
Why Choose ADVENT:
- 16+ days PTO (prorated first year) + paid holidays
- Health, dental, and vision coverage with employer-paid HRA
- 401k match & life insurance
- Regular business hours - no nights or weekends
- A culture that values solutions and encourages growth
- Schedule: Monday - Friday, 8am-4:30pm
- This is a full-time, 32hr flex position
Explore more at: ADVENT Careers Website
