Collections Representative I

Employment Type: Full-Time, Hybrid #LI-HYBRID

Entry Salary Range: $20.48-$24.57 per hour with an annual award opportunity based on individual and credit union performance.

Advia offers a bilingual premium for this role. This premium acknowledges and compensates bilingual employees who regularly use their language skills to assist our members. Proficiency testing is required, with a specific need for Spanish language proficiency.

What you should know about the role

Accountable to performing a variety of activities regarding delinquent accounts. This position requires knowledge of collections laws and practices and of consumer loan documents. Success in this role is accomplished by providing outstanding service to both internal and external members as defined by living and demonstrating the core values of the credit union; Act with Integrity, Drive Progress, Build & Strengthen Relationships and Keep People at the Core.

What you should know about Advia

Advia is a fast-growing Credit Union that is positioned in the top 3% of credit unions across the United States. We serve almost 200,000 members with assets over $3 Billion. We offer very similar product and services as the big banks with a focus on saving our members money while providing financial advantages. We are rooted in our communities and believe we have a responsibility to give back outside of our four branch walls through volunteering and charitable donations. The work environment at Advia is fast-paced, performance based and fun infused. We certainly live by the saying "work hard, play hard." As an employee of Advia, you can expect regular and constructive feedback, development opportunities, great benefits, excellent co-workers and engaged managers.

Major Duties and Responsibilities

Collections of delinquent consumer loans, credit cards or negative share accounts as assigned, this includes but is not limited to credit disputes, deceased member accounts and specialized administrative tasks associated with real estate, repossessions and workouts:

• Strategically evaluate accounts and build relationships with members to identify a positive outcome in potentially negative situations.
• Utilize effective human relation skills and forms of persuasion to identify solutions for financial obligations.
• Documents all collection efforts taken, including telephone conversations, alternative financial arrangements and correspondence on computer.
• Review accounts and interview members in an effort to comprehend reason for delinquency.
• Make arrangements with member to resolve delinquency and continue follow-up contact as needed (could include but not limited to loan modification and workouts)
• Counsel and educate members regarding their financial obligations, advises of possible options, and solicit payments arrangements.
• Direct the posting of payments received to delinquent accounts.
• Process consumer credit counseling requests and maintain monitoring of said accounts to ensure timely payments, including the posting of payments.
• Recommend delinquent accounts for legal action or charge-off.
• Demonstrates judgment and discretion within the framework of all applicable regulations and policies.
• Utilize skip tracing to locate members whose contact information is no longer valid or whom have been avoiding contact with us.

Use knowledge of Collection operations to provide assistance and guidance to internal and branch team:

• Provide background information to lenders upon request.
• Assist with restrictions and overrides.
• Available to answer member queries regarding disputes on loans (could include but not limited to liens releases, collateral, liability issues).

Related Duties:

• Maintain accurate and timely documentation on member accounts.
• Provide collection assistance to other departments.

Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Additionally, all employees must follow policies and procedures to minimize risk by exercising judgment, raising questions to management, and adhering to policy guidelines.