Director of Collections & Recovery

Employment Type: Full Time, Hybrid #LI-HYBRID Entry

Salary Range:

$114,953.66-$137,944.40 with an annual award opportunity based on individual and credit union performance. Comprehensive Benefits Package We're committed to supporting your well-being and work-life balance through a robust benefits offering: Health & Wellness Medical, dental, and vision insurance to keep you and your family healthy. Financial Peace of Mind 401(k) with company match, life insurance, and disability coverage.

Time Off Generous paid time off (PTO), paid holidays, and paid parental leave. Professional Growth Learning and development programs, plus tuition reimbursement to support your career journey. Additional Perks Free Telemedicine Employee Assistance Program (EAP) Wellness initiatives Paid Community Action Volunteer Hours *Parental Leave and Tuition Reimbursement are available after one year of service. What you should know about the role The Director of Collections and Recovery is accountable for leading and advising the Collections and Recovery departments, utilizing expertise to guide best practices and department strategy.

The Director of Collections and Recovery will oversee and manage the Collections and Recovery departments, providing expert guidance and leadership to drive operational effectiveness in a leadership capacity. The primary focus is on supporting the credit union’s strategic objectives, ensuring efficient operations, excellent member service, and continuing to drive progress within the collections and recovery functions.

This position will foster exceptional service for both internal and external members, as defined by living and demonstrating the core values of the credit union; Act with Integrity, Drive Progress, Build & Strengthen Relationships and Keep People at the Core. What you should know about Advia Advia is a fast-growing Credit Union that is positioned in the top 3% of credit unions across the United States. We serve almost 200,000 members with assets over $4 Billion.

We offer very similar product and services as the big banks with a focus on saving our members money while providing financial advantages. We are rooted in our communities and believe we have a responsibility to give back outside of our four branch walls through volunteering and charitable donations. The work environment at Advia is fast-paced, performance based, and fun infused. We certainly live by the saying "work hard, play hard." As an employee of Advia, you can expect regular and constructive feedback, development opportunities, great benefits, excellent co-workers and engaged managers.

Major Duties and Responsibilities Provides strategic vision and leadership to manager(s) and individual contributors in their downline by inspiring and building a high-performing team. This includes but is not limited to maximizing productivity, efficiency, and innovation within the scope of the department’s responsibility while staying connected to the credit union's strategic vision, mission, and goals. Leads the overall strategy, design, and execution of collections and recovery programs across multiple loan products (e.g., auto, mortgage, credit card, personal, commercial real estate loans, etc.) and all delinquency stages including bankruptcy, optimizing cure rates and liquidation.

Builds sophisticated contact strategy capabilities, leveraging member segmentation, channel optimization (digital, phone, mail), and rigorous test-and-learn approaches. Identifies and drives operational efficiencies through process re-engineering, Request for Proposal (RFP) processes for new technology, and system integration, ensuring cost-effective and compliant operations. Partners closely with Compliance to ensure absolute adherence to all applicable state and federal regulations, including Fair Debt Collection Practices Act (FDCPA), Reg F, UDAAP (unfair, deceptive, or abusive acts or practices), bankruptcy laws and processes, etc. mitigating regulatory exposure.

Cultivates a learning environment that supports professional development, continuous skill building, and career growth. Promotes collaboration and effective communication within the team and across departments. Owns third-party vendor relationships management across pre- and post-charge-off collections; sets performance expectations, monitors detailed scorecards, and drives accountability for collection and recovery goals.

Oversees the collection of past due consumer, indirect, commercial, and residential mortgage loans, including restructuring or liquidation of collateral on non-accrual and classified loans. Proactively secures and manages the disposition of repossessed collateral for all secured loans (e.g., vehicles, shares, real estate, etc.). Establishes, monitors, and reports on KPIs for all recovery programs, including cure rates, liquidation rates, Right Party Contact (RPC) rates, Quality Assurance (QA), and compliance metrics.

Implementing results, metrics, and develop accountability standards. Influences stakeholders and the Executive Team with clear, concise, and data-driven insights and recommendations on portfolio health, recovery performance, and strategic direction. Represents the collections organization in key cross-functional forums focused on enhancing member experience, defining regulatory strategy, and managing portfolio risk. Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

Additionally, all employees must follow policies and procedures to minimize risk by exercising judgment, raising questions to management, and adhering to policy guidelines.