Services Delivery Manager

Overview

Why Aerotek?

Aerotek, a part of Allegis Group, is the #1 Staffing Agency and Services company in the United States. We are a privately held organization with over 250+ offices nationwide. We work with 95% of Fortune 500 companies and specialize in recruiting for industrial skillsets such as manufacturing/production, warehousing/logistics, construction, maintenance, aviation, and more.

Working at Aerotek and why you will love it…

At Aerotek, we prioritize inclusivity and foster a magnetic work environment that empowers our employees to achieve both personal and professional aspirations. By putting the people first, our corporate culture encourages employee engagement and enhances performance through comprehensive training and a positive culture.

Job Summary:

The Solutions Manager plays a pivotal role in driving the success of Aerotek’s Services offerings. This position is responsible for collaborating with various stakeholders to design and implement tailored solutions that address client needs.  Utilizing the Services Management Framework, the Solutions Manager develops strategies to achieve both customer and Aerotek’s objectives.  This role involves providing strategic guidance and thought leadership to executive level sponsors, ensuring continuous enhancement of program performance in alignment with customer business goals.

Essential Functions:

• Solution and coordinate the delivery for multiple Services engagements
• Develop and finalize Statements of Works SOWs
• Identify engagement risk areas and propose mitigation plans
• Support Customer relations and assist with negotiations
• Utilize program management skills in communication, presentation, time management, organization and planning to achieve program goals and objectives
• Estimate time frames and determine the quality and quantity of resources required to achieve program objectives in collaboration with clients and Account Managers (AMs), Business Development Executives (BDEs) and Strategic Sales & Operations (SS&O)
• Prepare and deliver weekly and monthly status reports to Aerotek management
• Travel as necessary to support customer activity
• Collaborate with local AMs, BDEs and SS&O to bubble up new opportunities within current Services , and create proof points and case studies
• Educate, inform and position Services as a line of business
• Support AMs, BDEs, BDMs, and SS&O in SMF process
• Partner with certified sellers and BDEs to qualify or disqualify potential Services opportunities
• Regularly interact with Contract and Services resources and leadership

Minimum Education/Abilities/Skills:

• Ability to effectively communicate and work with internal and external customers
• Excellent verbal and written communication skills
• Exceptional organization and time management skills
• Electrical and mechanical maintenance experience and knowledge

Special Requirements:

Ability to travel when needed, up to 50%