Customer Service Representative

Customer Service Representative

Site: Louisville, KY

Bachelor's degree is MUST

Duration: 06 MOnths 

Summary:

The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client's issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.

Job Responsibilities:

· Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.

· Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.

· Refer unresolved customer grievances to designated departments for further investigation.

· Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

· Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.

· Solicit sale of new or additional services or products.

Skills:

· Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.

· Ability to work independently and manage one's time.

· Ability to accurately document and record customer/client information.

· Previous experience with computer applications, such as Microsoft Word and PowerPoint.

• Bachelor's Degree
• 5-7 years customer service related experience required.

All your information will be kept confidential according to EEO guidelines.