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    AE

    Aetna

    Healthcare

    Associate Manager, Testing

    Work At Home-Connecticut, United StatesFull-time$47k – $112.2kPosted 2d ago
    All Aetna jobs

    Job description

    We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

    Position Summary
    The Associate Manager, Testing leads a team of testing analysts responsible for supporting high-quality testing within the QNXT claim processing system and related ancillary applications. This role oversees a broad range of testing activities, including system change request reviews, software update testing, implementation and migration testing, and special projects tied to evolving business and regulatory requirements.

    This leader is responsible for managing testing inventory, project plans, and team performance to ensure work is completed accurately and within department service level agreements. The role works closely with cross-functional partners across testing, claims, configuration, IT, and leadership to strengthen testing processes, improve outcomes, and support accurate claim payments to providers.

    The ideal candidate brings strong operational leadership, deep knowledge of QNXT claims testing, and a commitment to quality, collaboration, and continuous improvement. This position oversees non-exempt colleagues and may require availability during evenings and weekends to support testing activity outside standard business hours.

    Key Responsibilities

      • Lead and develop a high-performing team of testing analysts focused on quality, accuracy, and collaboration
      • Oversee testing inventory, project plans, and daily work prioritization to support service level agreements for timeliness and accuracy
      • Partner with leadership, testers, claims, configuration, and IT teams to drive effective testing processes and successful claim payment outcomes
      • Coach team members to strengthen testing quality, consistency, and adherence to department policies and procedures
      • Ensure testing tasks are completed accurately and on time, escalating issues as needed
      • Define, develop, and maintain test scripts to support complete and high-quality testing prior to sign-off
      • Participate in test plan, test case, and test walkthrough discussions with subject matter experts to confirm testing scope and requirements
      • Validate actual testing results against expected outcomes and proactively communicate issues, risks, delays, and defects
      • Research and resolve testing-related issues in partnership with business and technical teams
      • Interpret state and health plan source documentation and apply that understanding to internal documentation and QNXT system output
      • Promote process improvement, education, and collaboration across teams and stakeholders
      • Working with AI to improve productivity, automate routine tasks, and enhance decision-making.

    Required Qualifications

    • Experience with QNXT claim and configuration review, including strong knowledge of modules related to claim payment processing
    • Demonstrated ability to complete work accurately and within established timelines
    • Experience leading people, projects, or both

    Preferred Qualifications

      • Experience supporting or leading testing activities within QNXT or closely related operational systems
      • Experience in Medicaid and Medicare claim processing
      • Knowledge of claims policies and procedures
      • Experience with systems management
      • Experience with Microsoft SQL Server
      • Advanced proficiency with Microsoft Excel, Word, and Outlook
      • Strong leadership, communication, and collaboration skills
      • Ability to anticipate needs, solve problems, and drive results across teams

    Education

    • Associate degree or equivalent experience

    Anticipated Weekly Hours

    40

    Time Type

    Full time

    Pay Range

    The typical pay range for this role is:

    $46,988.00 - $112,200.00

    This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

    Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

    Great benefits for great people

    We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

    This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.


    Additional details about available benefits are provided during the application process and on
    Benefits Moments.

    We anticipate the application window for this opening will close on: 11/27/2026

    Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

    Job details are sourced from the employer's original posting.

    Open job posting
    AE

    About the company

    Aetna

    Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come. Excellent benefits package, including 401k, tuition, licensure and certification reimbursement. We promote healthy & wellness lifestyles and offer specialty programs here at Aetna. We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence. Together we will empower people to live healthier lives. Benefit eligibility may vary by position. Click here to review the benefits associated with this position. Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities. We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

    View all Aetna jobs
    Industry
    Healthcare
    Open roles
    1099

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