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Position Summary
Aetna is seeking a Manager, Provider Relations to support the National Hospital System team. This role manages relationships and service operations across physician practices, hospitals, ancillary providers, and health systems. As a key liaison between providers and internal business partners, the Manager drives issue resolution, operational excellence, provider engagement, and network performance. The role collaborates with Network Management, Claims, Operations, Medical Management, Finance, Provider Data, Credentialing, and Contracting to resolve complex issues, improve the provider experience, and advance strategic business objectives. The ideal candidate brings healthcare industry expertise, strong analytical and problem-solving skills, and the ability to build productive relationships within one of Aetna’s largest and most complex strategic National Hospital System partners. .
Key Responsibilities
Manage relationships with assigned strategic provider(s).
Serve as a primary point of contact for provider operational issues, inquiries, and escalations.
Investigate and resolve complex provider concerns related to claims, rework, appeals, provider data, credentialing, and reimbursement issues.
Partner with cross-functional teams including Claims, Appeals, Operations, Provider Data, Credentialing, Medical Management, and Contracting to drive issue resolution and improve provider experience.
Analyze provider service trends, operational performance, and issue root causes to identify improvement opportunities.
Support provider performance initiatives related to quality, access, operational efficiency, and member experience.
Educate providers on health plan programs, administrative processes, self-service tools, and operational requirements.
Support value-based care initiatives by facilitating engagement, education, and operational support via Aetna VBC engagement managers.(Really? Will this person assume VBC duties from VBC colleagues?).
Assist with network adequacy activities, provider recruitment efforts, and regulatory initiatives as needed.
Research and respond to provider complaints, disputes, executive escalations, and regulatory inquiries.
Monitor provider issues through resolution and communicate status updates to internal and external stakeholders.
Support implementation of network and operational initiatives impacting providers.
Prepare provider-facing materials, business summaries, issue analyses, and leadership updates.
Ensure compliance with contractual requirements, regulatory standards, and company policies.
Support special projects and cross-functional initiatives as assigned.
Required Qualifications
4+ years of experience in healthcare operations, provider relations, network management, managed care, claims, provider services, or related healthcare experience.
Demonstrated experience working directly with physicians, hospitals, ancillary providers, or healthcare organizations.
Experience researching and resolving complex operational or provider-related issues.
Strong analytical and problem-solving skills with the ability to evaluate information, identify root causes, and drive resolution.
Understanding of healthcare operations including claims processing, provider enrollment, credentialing, provider data management, and reimbursement fundamentals.
Ability to collaborate effectively across a highly matrixed organization.
Strong verbal, written, and presentation communication skills.
Ability to manage multiple priorities simultaneously and deliver results in a fast-paced environment.
Proficiency with Microsoft Excel, PowerPoint, and data analysis tools.
Preferred Qualifications
Experience supporting complex and strategic provider organizations
Knowledge of Commercial, Medicare, Medicaid, and ACA products.
Experience resolving provider claims and reimbursement issues.
Experience handling provider disputes, executive complaints, regulatory inquiries, or escalated operational issues.
Familiarity with provider network operations, provider data management, credentialing, and enrollment processes.
Knowledge of value-based care programs and provider performance initiatives.
Experience with provider reporting, operational analytics, and root cause analysis.
Education
Bachelor's degree or equivalent combination of education and relevant professional experience.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$54,300.00 - $159,120.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come. Excellent benefits package, including 401k, tuition, licensure and certification reimbursement. We promote healthy & wellness lifestyles and offer specialty programs here at Aetna. We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence. Together we will empower people to live healthier lives. Benefit eligibility may vary by position. Click here to review the benefits associated with this position. Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities. We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.