We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
**Qualified Candidates must be located in South Florida, particularly in Miami-Dade County**
Position Summary
Develops and implements account management and cross/up sell strategies to build and maintain strong external and internal relationships to achieve customer satisfaction, revenue, membership, and earnings objectives for two large, public sector and hospital clients.
Serves as the primary interface for all products and services and creates demand for the organization's products and services by raising their profile with customers.
**In addition to a base salary, this role is eligible for Sales Incentive Compensation on top of base salary**
Fundamental Components:
Develops and executes account management strategy for two large public sector/hospital clients, with a high-demand book of business to include discussions on service levels and expectations, process improvements, operation of benefits plans, identification of gaps in service levels, and determination of root causes and solution development through cross-functional coordination via internal and external senior or executive levels decision makers.
Develops and executes the renewal process ensuring appropriate margins and customer/membership retention targets are achieved. Prepares client for renewal by explaining cost drivers of benefit plan, offers solutions to reduce costs, delivers renewal to client and producer. Formulates complex financial decision recommendations and presents them to management.
Assesses the competitive environment and develops sales strategies to capitalize on market opportunities and drive a competitive advantage.
Develops and maintain and executes strategic cross-functional annual business plan and account strategy by customer that reflects the customer’s business objectives and how Aetna solutions align with those objectives to achieve our operational, financial, network, clinical and relationship initiatives (internal and external version). Retains and cultivates a profitable book of business by coordinating the renewal process.
Works collaboratively within Aetna and across business functions to ensure customer needs are understood and key issues are addressed.
Responsible for Customer Strategy & Relationship Management for day-to-day contacts, senior management, and key decision makers – ensure multi- threaded throughout the organization - also leads/manages the Producer Relationship for this customer.
Understands industry trends, market dynamics and able to tie these levers to the Customer's/Account Strategy.
Leads coordination for communications of any CVS/Aetna News (i.e. general business announcements, operational support, etc.)
Leads "Ground Game" initiatives, with relationship development with various elected officials, departments, and other key decision-makers.
Directly accountable for retention of assigned portfolio (persistency and renewal goals), owns the financial management of their assigned book. Owns, manages, and coordinates renewal strategies. Drives/executes on upsell activities.
Supports New Business Sales team with finalist meetings for new opportunities, where appropriate.
Responsible for financial performance, including pricing and negotiation, ensuring alignment with profitability targets for assigned portfolio. Reviews and consultatively presents customer reporting with meaningful analytics, trending, and insightful recommendations for additional programs and services. Leads Presentations with clients.
Required to communicate with internal and external parties. May require travel to offsite locations for in-person meetings.
Experience:
5+ years of healthcare insurance industry.
Experience working with public and labor sector clients.
Must have proven track record in a healthcare insurance sales or account management lead role.
Must hold an insurance license in resident state, and non-resident states where clients are located.
Must be willing to travel up to 40% in the designated territory.
Education:
Bachelor's degree preferred/specialized training/relevant professional qualifications, or equivalent work experience.
Bilingual preferred, but not required - English/Spanish.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$60,400.00 - $126,582.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come. Excellent benefits package, including 401k, tuition, licensure and certification reimbursement. We promote healthy & wellness lifestyles and offer specialty programs here at Aetna. We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence. Together we will empower people to live healthier lives. Benefit eligibility may vary by position. Click here to review the benefits associated with this position. Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities. We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.