HireFT
Browse JobsHow it worksPricingAboutSuccess Stories
    Back to jobs
    AF

    AffiliateUp

    Marketing Technology

    Customer Support Specialist - Malay Speaker

    Any, MalaysiaRemoteFull-timePosted 1mo ago
    View all jobs

    Job description

    Responsibilities

    • Respond to customer inquiries through live chat, messaging platforms, the ticketing system, and phone in a timely and professional manner
    • Understand customer needs and provide appropriate solutions
    • Resolve product or service issues and follow up to ensure they are fully resolved
    • Deliver excellent customer service and build positive relationships with customers
    • Handle customer concerns and resolve conflicts professionally
    • Work closely with the team to achieve shared goals
    • Maintain high-quality standards when handling customer inquiries

    Requirements

    • Excellent verbal and written communication skills
    • Proficient in speaking Bahasa Melayu
    • Strong interpersonal and customer service skill
    • High level of professionalism
    • Strong attention to detail with good organizational and time management skills
    • Ability to work collaboratively in a team and with other departments
    • Own a laptop and have a stable, reliable internet connection
    • Have a dedicated and quiet workspace suitable for remote work

    We Offer

    • 8 paid sick leave shifts per year
    • 12 paid vacation leave shifts per year
    • Medical insurance budget
    • Professional education budget
    • Language learning budget
    • Wellness budget (gym membership, sports gear and related expenses)

    Job details are sourced from the employer's original posting.

    Open job posting
    AF

    About the company

    AffiliateUp

    AffiliateUp is a company that provides affiliate marketing solutions.

    View all AffiliateUp jobs
    Industry
    Marketing Technology
    Open roles
    8

    Interested in this role?

    Apply with HireFT

    Free to start — no card required.

    Your fit

    How well do you match?

    Sign in to see how your résumé lines up with this role.