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To manage the day-to-day contract and vendor management activities for Technology and Non‑Technology categories in accordance with established policies, procedures and governance frameworks.
The role manages operational execution, vendor performance monitoring, contract compliance and outsourcing records, while escalating risks and recommendations to the Head of Department.
1. Vendor & Outsourcing Management
Manage vendor onboarding, registration and due diligence activities in line with established policies and procedures.
Maintain vendor segmentation based on defined risk, criticality and spend criteria.
Maintain and update the Outsourcing Register in compliance with BNM policy and guidelines.
Maintain and update vendor watchlist and referred list based on risk indicators, performance issues, compliance concerns or management directives.
Ensure vendors on the watchlist and referred list are subject to enhanced monitoring and escalation where required.
Regularly evaluate and refine vendor management policies and procedures to improve effectiveness and efficiency.
2. Contract, Performance & Cost Management
Administer contract lifecycle activities, including tracking of renewals, expiries, variations and terminations.
Monitor contractual obligations, SLAs and KPIs and identify deviations or non‑compliance.
Coordinate vendor performance reviews, document outcomes and track agreed remediation actions.
Maintain contract and spend data to support renewal planning and cost management initiatives.
3. Risk, Compliance & Audit Support
Ensure vendor activities comply with internal policies, contractual terms and applicable regulatory requirements.
Coordinate third‑party risk assessments and vendor reviews with relevant internal stakeholders.
Prepare and compile vendor‑ and outsourcing‑related documentation for internal, external and regulatory audits.
Track audit issues and remediation actions and provide regular status updates to Head of Department.
4. Reporting
Maintain accurate and up-to-date vendor register, contracts and performance data.
Develop and maintain dashboards and reporting tools to track vendor performance, contract status and compliance metrics.
Communicate insights and updates to senior management and key stakeholders through structured reports and presentations.
Ensure timely and accurate reporting to support decision-making and audit reviews.
5. Other duties
Perform other responsibilities and duties periodically assigned by superior in order to meet operational and/or other requirements.
Bachelor’s in Law, Business Administration, Finance, Information Technology, Engineering or related field.
At least 5 to 8 years with Procurement/Supply Chain, Contract Management and/or IT project delivery background with proven track record of managing contracts or vendors.
Excellent communicator both written and verbal in English.
Experience in stakeholder management internally and externally with suppliers in complex business environment.
Good logical and positive thinking, details orientation, well organized and process driven mindset.
High integrity, self-motivated and ability to identify problems, contribute, proposed solutions and follow-up diligently towards resolution.
Team player and able to learn quickly and work effectively across the bank.
Sound knowledge of technology vendor and contracting methodology.
Demonstrate strong knowledge of Microsoft Office tools, SharePoint.
Preferably with some level of familiarity with IT environment, emerging technologies and IT standards, policies and procedures and project management framework.
Able to perform analysis and reports and develop plan to address challenges, opportunities and synergies with a strategic mindset for various lines of business.
Risk awareness and Third-Party Risk Management skills.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Affin Bank Berhad is a Malaysian bank offering a wide range of financial products and services.