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1. ACCOUNT PROFITABILITY

· Maximise earnings potential and revenue of relationship.

· Review and monitor performance of accounts.

2. SERVICE MANAGEMENT

· Ensure promptness and quality of credit processing.

· Monitor overdue accounts and undertake prompt measures to prevent NPLs.

· Provide customer level information to relevant parties within the Bank.

· Facilitate the drawdown of facilities.

3. CLIENT RELATIONSHIP MANAGEMENT

· Supports, identifies, solicits and establishes a high value client base.

· Accountable for customer relationship and customer interface.

4. OPERATIONS MANAGEMENT

· Manage proactively a portfolio of SME accounts by monitoring the status and credit risk of

each account.

· Coordinates and / or liaise with branches / head office departments to maximize process

efficiency and customer satisfaction.

5. ADDITIONAL RESPONSIBILITIES

· Act as Backup Compliance Coordinator and assume responsibilities as required under

BNM’s document policy and Bank’s Anti Money Laundering Guidelines/Manual for the

Business Centre (BC).

· Act as the Backup Operational Risk Coordinator for implementation of Operational Risk

Management and Methodologies for the BC.

· Act as the Backup BCP/DRP Coordinator for Business Contingency Plan for the BC.

· Champions Operational Risk Management (ORM) activities in the Business Unit. · Liaise with Group Operational Risk Management (GORM) on ORM activities. · Responsible to report ALL operational defects (Actual Losses, Potential Losses and Near Miss Events including Shariah Non – Compliance [SNC] events) via Loss Event Database (LED) in timely manner. · Utilize the Operational Risk (OR) Tools i.e. Risk Control Self-Assessment (RCSA), Key Control Standard (KCS), Key Risk Indicators (KRI) and Scenario Analysis (ScAN) in managing Risk exposure. · Undertake additional responsibilities assigned by immediate superior as and when required.