Program Engagement Representative

The Program Engagement Representative will be responsible for taking inbound calls and following up with members that have contacted Costco Auto Program regarding their experience in the car buying process. This role will also be responsible for documenting member feedback in our database. This position will work alongside the Program Specialists with direction from management.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Acts as the “front line” for the Program Specialist Group to ensure member expectations are met timely and efficiently
• Answering questions and educating members on Costco Auto program
• Gathering information from members to provide Program Specialists for additional follow-up
• Making calls to dealerships as needed
• Works closely with Program Specialists and management team
• Acts as a back-up to Program Specialists as needed
• Other duties as assigned