AgentMail gives AI agents their own email inboxes. We’re looking for a Developer Support Engineer to own the front line between developers using AgentMail and the team building it.\ \ This isn’t a role where success means closing as many tickets as possible. We want someone who can solve technical problems independently, understand what a developer is actually trying to do, and recognize when the same problem keeps showing up.\ \ \*\*Your job is to answer the question, figure out why it had to be asked, and make sure we learn from it.\*\*\ \ **What you’ll do** * Own technical support for developers building with AgentMail. * Debug API requests, webhooks, product issues, and integrations. * Reproduce issues and determine whether something is expected behavior, developer error, a documentation gap, or a product bug. * Resolve the large majority of issues independently without needing to pull in another engineer. * When something is broken, isolate the problem and give engineering a high-quality reproduction - or open a PR and fix it yourself. * Notice recurring questions and friction across support conversations and surface those patterns to the team. * Identify inconsistencies and confusing behavior across our API, documentation, and developer experience. * Jump on calls with developers when async debugging isn’t enough. * Write concise, technically precise responses that make developers feel like they’re talking to someone who actually understands their problem. **You will be a fit if** * You have 2-6 years of experience in technical support, developer experience, solutions engineering, or engineering, ideally working with a developer-facing or API-first product. * You’re comfortable reading API documentation, inspecting requests and responses, working with logs, and reproducing technical issues. * You can distinguish between a bug, expected behavior, and incorrect API usage without immediately escalating to engineering. * You can write code to investigate issues and ship small fixes. * You’re an unusually clear and concise communicator. * You’re resourceful.
When you don’t know the answer, your instinct is to investigate rather than hand the problem to someone else. * You have strong interpersonal instincts and genuinely care about understanding why a customer is frustrated or confused. * You notice patterns. Answering the same question for the fifth time makes you want to fix the underlying problem. \ \ **What this role isn’t**\ This isn’t traditional customer success or account management.
You won’t spend your day running check-in calls or forwarding technical questions to engineers.\ You’ll be expected to understand the product deeply enough to investigate most problems yourself - and to turn what you learn from customers into signal for the people building AgentMail.
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