Position Summary
The Area Manager is responsible for the operations and performance of multiple clinics within a defined region (typically 2–5 locations). This role ensures each clinic delivers high-quality patient care, achieves financial and operational goals, and maintains a positive work culture. The Area Manager provides leadership to Clinic Managers, partners with other functional teams, and serves as the key liaison between field operations and corporate/clinic leadership.
Region: Anaheim, Huntington Beach and Irvine
Schedule: Monday through Friday, with flexibility based on operational needs
Compensation: Starting compensation range is $95,000.00-$105,000.00 annually. Exact compensation may vary based on skills, experience, and location.
Responsibilities
- Oversee daily operations of multiple clinics to ensure service quality, compliance, and patient satisfaction.
- Provide leadership, coaching, and performance management to Clinic Managers and staff.
- Partner with Medical Directors to ensure quality of care and compliance with regulatory requirements.
- Monitor operational performance, staffing levels, productivity, and patient volume across assigned clinics.
- Manage budgets, financial performance, and operational efficiency at each site.
- Oversee inventory management at assigned clinics, including supplies, durable medical equipment (DME), and in-house medication dispensing.
- Ensure consistency of workflows, processes, and policies across assigned clinics.
- Resolve escalated patient, client, or staff issues while maintaining professionalism and confidentiality.
- Support recruiting, onboarding, and development of clinic staff to foster a strong talent pipeline.
- Collaborate with sales/marketing to support growth initiatives and referral relationships.
- Maintain effective communication with employers, payors, and referral sources to ensure timely updates, issue resolution, and strong client relationships.
- Monitor employer account entry into the system and ensure new accounts are set up within 24 hours.
- Drive employee engagement, patient satisfaction, and client retention within the assigned region.
- Track performance metrics (financial, quality, patient experience, compliance, etc.) and provide regular reporting to leadership.
- Run reports to ensure claims on hold and unprocessed claims are addressed in a timely manner.
- Participate in regional and corporate planning sessions; recommend improvements in processes, staffing, or facilities.
- Ensure all clinics comply with federal, state, and local laws, as well as payor and accreditation requirements.
- Travel regularly between clinics to provide direct oversight and support.
- Performs other job-related duties as assigned.
