Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions.
Responds to and /or assists Agilent trade customers and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.
May be responsible for booking orders, upselling or cross-selling products and/or processing quotes.
In a factory environment, order fulfillment activities may include monitoring inventories and coordination of delivery of factory products.
Resolves problems by applying established policies, procedures and tactics.
May require ability to read/write in one or more languages.
May require some higher education or specialized training/certification, or equivalent combination of education and experience.
Must have Skills : Customer Service, SAP Knowledge, Strong communication
Typically 1-3 years of relevant experience for entry to this level.
Additional Details
This job has a full time weekly schedule.Job details are sourced from the employer's original posting.
Open job postingAbout the company
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek.-- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.