We are looking for a motivated and team focused Service Order Management Customer Service Operations Associate who will be a part of a fast paced, diverse, work environment where you take ownership of your work while collaborating closely with your team of internal and external partners! In this job you will support customers based in the United States, Puerto Rico and Canada while collaborating with a global internal team. This is a complex position that requires excellent math, communication, research, and organization skills.
As a member of the Service Order Management Team, you take responsibility for providing an exceptional customer service experience.
Key responsibilities include:
Take ownership to resolve issues throughout the service request to billing cycle.
Process service and sales orders.
Interact with customers and business partners via phone calls, chat, and emails.
Perform data integrity requests from systemizations, object creating, internal/demo requests and warranty.
Work with Relocation & Education sales teams, from quoting, booking and invoicing to project handling.
Research Billing and Invoice Inquiries as well as disputes.
Grow and maintain customer relationships.
Interact with customers and coworkers via email, phone, and chat.
Adopt/apply ‘Continuous Improvement’ mindset by identifying improvement opportunities and driving implementation.
Cross training to learn and perform Service Contract activities as business needs dictate.
Customer service experience and a strong interest in working directly with customers.
Proficient in Microsoft suite to include Outlook, Excel, Word, PowerPoint (Access skills are a plus).
SAP/CRM experience preferred.
Positive attitude to delight customers, above and beyond the call of duty.
Able to clearly articulate messages to a variety of audiences.
Able to establish and maintain strong relationships.
Time management in fast paced environment.
Organizational skills to maximize productivity.
Adapts to customer situation & different personalities.
Work is accurate and with eye for detail.
Seek to improve the job and provides solution-oriented feedback.
Demonstrates business judgment by knowing when to work independently and when to collaborate.
Ability to address complex issues that are in the best interest of the customer and the company.
Positively handle stress that is typical in a customer service environment.
Bilingual a plus.
This is an hourly hybrid onsite position that requires flexibility in work schedule, occasional overtime and the ability to work late the last working day of each month. The preferred working hours are 11:30-8pm.
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Additional Details
This job has a full time weekly schedule. Applications for this job will be accepted until at least August 24, 2026 or until the job is no longer posted.Job details are sourced from the employer's original posting.
Open job postingAbout the company
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek.-- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.