1. Project Delivery & Governance
- Plan and coordinate all aspects of AIC projects (strategy/assessments, architecture/design, implementation/execution, and transition to operations) from initiation through closure.
- Ensure service delivery success, quality, and customer satisfaction through effective project and program management practices.
- Lead project initiation activities, including confirmation of client objectives, success metrics, scope, assumptions, constraints, dependencies, and governance model.
- Develop, maintain, and execute project plans, schedules, budgets, work breakdown structures, and RAID (Risks, Assumptions, Issues, Dependencies) logs.
- Own project administration in AHEAD’s tools (e.g., PSA), ensuring accurate project setup, resource plans, budgets, billing milestones, and status updates.
- Apply change control and Project Change Request (PCR) processes for scope, schedule, and budget changes in collaboration with ELs, TLs, and Sales.
2. Stakeholder & Client Management
- Serve as a primary point of contact for assigned projects, driving clear and proactive communication with client stakeholders and internal leadership.
- Facilitate status meetings, steering committees, and executive-level updates, providing transparent views of progress, risks, decisions, and financial health.
- Align delivery with AIC and client standards (e.g., Agile, hybrid, or waterfall delivery), ensuring the ways-of-working are explicit and followed.
- Partner with Engagement Leads and Client Directors to shape a top-notch client experience, including responsiveness, expectation management, and structured escalation handling.
3. Coordination of Global & After-Hours Work
- Oversee and coordinate after-hours and weekend change windows (e.g., production cutovers, platform migrations, major releases) in partnership with US-based PMs and TLs.
- Act as the primary offshore liaison during change events when assigned, ensuring alignment with approved implementation plans, backout plans, and validation steps.
- Maintain continuous communication channels across time zones (India ↔ U.S.) so that risks, blockers, and status are clearly handed off and tracked.
- When no after-hours activities are scheduled, work aligned to India/U.S. overlap hours to independently lead small to medium AIC projects (e.g., cloud adoption pilots, data platform workstreams, application modernization sprints).
4. Risk, Quality, and Financial Management
- Identify, document, and manage project risks, issues, and dependencies, driving timely mitigation and escalation as needed.
- Ensure appropriate quality gates are defined and met (e.g., design reviews, test readiness, go/no-go, post-implementation reviews).
- Track and manage project budgets, burn rates, and margin, raising concerns early and partnering with ELs and practice leadership to protect both client value and profitability.
- Support PSA data hygiene by maintaining accurate time entry expectations, project end dates, budget adjustments, and revenue alignment.
5. Practice & PMO Enablement
- Model and reinforce AIC PMO standards for project hygiene, governance, and reporting, including use of standard templates, dashboards, and inspection routines.
- Contribute to practice development, including harvesting reusable artifacts (plans, RAID logs, status report templates, change playbooks) and improving delivery frameworks.
- Provide coaching and mentoring to junior project managers, coordinators, and consultants who are performing PM tasks on AIC engagements.
- Collaborate with Resource Management and Delivery leaders regarding resource planning and capacity management, helping to structure onshore/offshore staffing models that align to AIC scoping guidelines.
6. Pre-Sales & Opportunity Support (As Needed)
- Identify follow-on opportunities and work with client-facing teams to position next-phase work informed by project outcomes and client feedback.
