This role provides foundational support to customers and internal departments by assisting with precision agriculture technology, license activations, equipment connectivity, customer communications, and operational tasks within the Solution Center.
Responsibilities:
- Monitors and responds to Solution Center email and text communications in a timely and professional manner
- Supports customers with data management and technology solutions while maintaining confidentiality and data integrity
- Assists customers with license activation and renewal processes
- Answers Activations and Internal Support phone queues and provides basic troubleshooting and assistance
- Performs outbound customer call campaigns to support customer engagement initiatives
- Assists with processing whole goods requests from internal departments
- Supports JDLink equipment management activities
- Assists with customer equipment validation and data accuracy efforts
- Maintains accurate records and documentation of customer interactions
- Develops and maintains positive working relationships with customers, coworkers, and internal stakeholders
- Performs other duties as assigned
