The Shop Operations Manager supports the Service Manager in coordinating and directing the workload of the Service Department for maximum efficiency and productivity while providing quality repair work for Mid Ag, Small Tractor, Turf and Utility, and Compact Construction Equipment. Provides input on skill development and training needs for the technicians.
Responsibilities:
- Monitors Service Department metrics monthly to ensure achievement of department goals
- Provides performance feedback for service technicians and staff to the Service Manager
- Oversees and directs the shop technicians in scheduling work and performance
- Directs and assists technicians in the diagnosis of Mid Ag, Small Tractor, Turf and Utility, and Compact Construction Equipment
- Assists in the quoting of repair orders coming into the Service Department and reviews repair orders for accuracy and completeness
- Reviews and explains any maintenance, repair, or other service concerns directly with the customer and documents on work order
- May approve the release of equipment for delivery to the customer
- Opens work orders as directed by the Service Manager and maintains control until closed and invoiced
- Fields internal and external customer inquiries to the Service Department
- Attends schooling and seminars as directed by management
- Performs complex diagnostics and repairs on agricultural and/or turf equipment
- Charges out at least 50% of their labor
- May participate in required Service EDUCATE Training programs
- Supports customer clinics
- May promote and sell dealer service programs directly to customers
- Maintains current knowledge of John Deere and competitive products
- Maintains condition of mobile service vehicle, trailer, inventory, tools and equipment, ensuring all are in good working order
- Maintains a safe working environment and adheres to company safety program at all times
- Performs other duties as assigned
