Aimé Leon Dore is looking for a Team Lead to join the team in Los Angeles reporting directly to Retail Management. This position will be responsible for delivering a premium customer experience, a premium employee experience and implementing programs & processes to ensure the successful operation of the LA Flagship.
Duties & Responsibilities
- Sales & Experience:
- Delivers exceptional customer service at all times.
- Take Lead on hosting VIP clients.
- Ensure the store remains clean and presentable at all times while referencing checklists daily. (cleanliness, smell, sound & appearance)
- Ensure that the Brand Ethos is protected as well as spoken about in the correct manner across the sales floor.
- Handling difficult customer interactions in a responsible, educated manner.
- Operations:
- Upholds order and structure of Retail Team and supervises the sales floor as needed.
- Responsible for upholding brand language, styling guidelines, and all Aimé Leon Dore Values.
- Delivery of daily performance reports to senior management team. (DOR,SM,ASM)
- Implement cross-training of employees and assist managers to maintain productivity at all times
- Assist Management with the overall store operation and environment to achieve sales, service and customer satisfaction goals.
- Monitor all lunch breaks to ensure the store is not vulnerable when associates are on break.
- Review and evolve existing processes to improve operational efficiencies.
- Door Host:
- Be a brand ambassador at the door and exhibit a friendly and outgoing attitude whilst delivering a best-in-class customer experience.
- Manage store traffic and communicate with customers at the door about our virtual queue.
Retail Training / Continuous Improvement:
- Exhibit a high degree of professional maturity and lead by example.
- Create team spirit and cultivate an environment where team members are recognized as valued contributors to the overall success of the flagship.
- Provide guidance and feedback to help associates strengthen specific knowledge/skill areas.
Qualifications
- A Bachelor's Degree and/or 1 years retail experience, or 3 years retail experience in lieu of a degree.
- A minimum of 2 years experience in Retail.
- Experience with retail operations, planning and sales strategy.
- Extensive experience and abilities to lead the delivery of high level customer service.
- Above average communication, collaboration and delegation skills as well as good decision making abilities in high pressure situations.
- Ability to build, lead and manage high performing teams.
- Ability to support conflict resolution, employee coaching and counseling.
Salary Range: $24.00 - $26.00 per hour
Aimé Leon Dore is from Queens, NY. With a strong focus on simple yet powerful design, we are driven to create timeless work by portraying an aesthetic that is uniquely our own.
