Customer Service Agent

Job Description

We are seeking a full-time, work-from-home Customer Service (“CS”) agent to provide email, phone, and live chat support to our customers for new and existing airport parking and parking/hotel package reservations. Since a majority of our reservations are from existing and reoccurring customers, the CS team is a valued and integral part of our business. We rely on our CS agents to identify and escalate product and website feedback to the management team, so we can incorporate the voice of the customer into our efforts to continually improve our products and processes.

Successful candidates will join our existing CS team of four agents, all of whom have been with us for several years and are based in Indiana. Customer Service agents communicate with one another and with the Management team, based in Santa Monica, California, primarily via Skype.

Desired Skills & Experience

• Experience as a work-from-home CS agent, with a demonstrated ability to stay on-task, focused, and professional throughout each shift.
• Excellent written and verbal communication skills, pleasant and professional phone demeanor, and the ability to stay patient and friendly during high-volume periods.
• An aptitude for problem solving and conflict resolution, and a general affinity for people.
• Experience with the tools of online CS – Virtual Call Center software, enterprise email and live chat solutions – and basic software like MS Office, email, popular web browsers, file sharing services like Google Docs and Dropbox, and Skype.
• A recent-model Windows-based computer with a headphone jack and a hi-speed broadband Internet connection.

 The Fine Print

• Competitive salary and annual bonus based on candidate’s experience, aptitude and fit
• 401K retirement plan with 75% company matching up to 5% contribution
• Flexible vacation and personal time available