Employee Relations Officer - UAE Nationals Only

SUMMARY OF FUNCTIONS

The Coordinator, HR Operations supports the daily operations of the Human Resources Department by assisting with employee relations activities, ensuring the timely processing of HR transactions, and maintaining accurate records. The role serves as a key contact for employee inquiries, assists in processing payroll-related data, supports employee services, and helps ensure compliance with HR policies and procedures.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Act as the first point of contact for general HR inquiries, providing accurate information and directing employees to appropriate resources.

• Support the implementation of employee relations processes by helping document concerns, routing issues for resolution, and tracking outcomes.

• Maintain records of employee requests and escalate complex matters to senior HR staff as needed.

• Assist in the collection, verification, and entry of payroll data and non-recurring transactions (e.g., bonuses, allowances).

• Ensure accurate tracking of attendance, leaves, and time-off data, and update related systems accordingly.

• Maintain and update employee records in HR databases and filing systems in accordance with policy.

• Coordinate the submission and follow-up of employee service requests, such as extended leaves, salary advances, and benefits claims.

• Provide administrative support for the health insurance process, including tracking issues and coordinating with the insurance provider.

• Assist in the planning and execution of employee engagement activities and well-being programs.

• Coordinate offboarding logistics, including issuing standard documentation and assisting with exit interviews.

• Generate standard HR reports and summaries for internal use and escalate insights to management when required.

• Help prepare communication materials such as HR announcements, email notices, and updates to the HR portal.

• Support the implementation of updated HR processes and help ensure compliance with relevant procedures.

• Assist in gathering documentation or data for policy benchmarking, audits, or vendor reviews.

• Perform other administrative duties as assigned by the Manager, HR Operations.

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in Human Resources, Business Administration, or a related field.

• Minimum of 2–3 years of relevant experience in HR operations or employee services.

• Experience in a higher education or similar institutional environment is preferred.

KNOWLEDGE & SKILLS

• Strong communication skills in English (written and spoken); Arabic is a plus.

• Familiarity with UAE labor law and basic HR policies.

• Working knowledge of HR systems; experience with ERP systems (e.g., SAP, ORACLE) is desirable.

• Proficient in Microsoft Office applications, especially Excel.

• Strong organizational and time management skills.

• Attention to detail and ability to handle sensitive information confidentially.

• Customer service mindset and ability to work collaboratively in a team environment.

WORKING CONDITIONS

• Work is performed in a standard office setting.

• No significant physical effort or exposure to risks.

SUPERVISION

• Reports to: Manager, HR Operations

• Subordinates: None