Are you passionate about building relationships and ensuring customer success
Do you love collaborating with teams to solve complex problems?
Join our highly skilled Customer Success Team!
As our Customer Success Manager, you will serve as the primary point of contact, driving product adoption and strengthening customer relationships to boost renewals and growth. By understanding customer goals and guiding them through success milestones, you will ensure value realization. Leveraging data and proactive engagement, you'll mitigate churn and uncover expansion opportunities, with success measured by sustained adoption, high renewal rates, and profitable growth.
Partner with our Security, Delivery, and Compute customers
As a Customer Success Manager to high-value customers, you will serve as their trusted advisor collaborating with the Integrated Account Team and across Akamai divisions, solving complex challenges and maximising partnership value. Your relationship-building skills, strategic leadership and initiative will drive customer outcomes, ensuring value realization while encouraging customers to renew and expand their use of Akamai products and services
As a Customer Success Manager, you will be responsible for:
Do what you love
To be successful in this role you will:
About us
At Akamai, we make life better for billions of people, trillions of times a day.
Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.
Our focus is simple:
Cloud and Edge: Running apps closer to users for instant performance.
Security: Neutralizing threats before they ever reach your data.
Content Delivery: Scaling the world's biggest moments without a glitch.
AI: Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform.
At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.
Benefits at Akamai: We support your health, well-being, finances, and life beyond work. See our benefits.
FlexBase adapts to your job's needs
Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work.
We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Akamai Technologies is a global content delivery network, cloud security, and distributed computing provider.