Network Support Consultant

Are you interested in learning about Networking Protocols & Peering?

Are you excited by the opportunity to optimize the CDN
platform with best available performance?

Join Our Team

Our Edge Platform team takes ownership for planning, building, maintaining and operating our global platform. We design, develop and deploy critical technologies including the hardware, software and network infrastructure that provide the technical underpinnings for all of Akamai's products. Our team ensures consistent availability and performance for our customers.

Partner with the best

The Network Support Consultant proactively monitors the Technical Operations of the Akamai's Network within the Americas. Ensure that we are utilizing our resources to their fullest extent in order to meet customer requirements. Traffic keep flowing and ensure value for our Network Partners in the geography.

As a Network Support Consultant, you will be responsible for:

• Collaborating with cross-functional teams, Akamai's Network Partners and ISPs to troubleshoot and resolve network and performance issues
• Managing escalations from Service Performance, Network Account Managers, Network Operations and other groups
• Collaborating with team members and network architects on traffic optimization to identify enhancements and improvements
• Maintaining a comprehensive understanding of Internet infrastructure across the region

Do what you love

To be successful in this role you will:

• Have 2+ years of experience or a Bachelor's degree in a related field, and experience of application-level protocols and IP security
• Demonstrate knowledge of network protocols and implementations (DNS, TCP/IP, UDP, HTTP, SSL), routing protocols (BGP and OSPF)
• Be comfortable with working in a Linux/Unix-like environment
• Be action-orientated and be able to identify areas for innovation and improvement
• Be CCNP or equivalent experience

About us

At Akamai, we make life better for billions of people, trillions of times a day.
Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.
Our focus is simple:
Cloud and Edge: Running apps closer to users for instant performance.
Security: Neutralizing threats before they ever reach your data.
Content Delivery: Scaling the world's biggest moments without a glitch.
AI: Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform.
At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.

Benefits at Akamai: We support your health, well-being, finances, and life beyond work. See our benefits.

FlexBase adapts to your job's needs

Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work.
We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.

Connect with us on social and see what life at Akamai is like!