Founded in 1920, Akerman is recognized as one of the nation's premier law firms, with more than 700 lawyers across the United States. Akerman is seeking an IT Technician to join its Miami office. This is an onsite position.
Responsibilities include:
- Provide onsite and remote technical support, including VPN and Citrix assistance
- Configure and support PCs, laptops, smartphones, tablets, printers, and phones
- Troubleshoot hardware, software, and connectivity issues; escalate as needed
- Support Microsoft Office and document management applications
- Provide conference room and audiovisual support for meetings and presentations
- Coordinate with vendors on technology-related matters
- Maintain local office technology inventory
- Assist with technology deployments, office moves, and firm-wide functions
Qualifications:
- Minimum of two (2) years of hands-on IT support experience
- Experience supporting PCs, Microsoft Office applications, mobile devices, AV technology, and network connectivity
- Strong customer service, communication, and interpersonal skills
- Ability to work independently and manage competing priorities in a fast-paced environment
- Experience supporting attorneys or professionals in a law firm or professional services environment preferred
- Microsoft OS and PC hardware certifications are a plus
- Experience with iManage and Citrix is highly desirable
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