• Epic-Beaker certified - 2014 or later
• Experience with new Beaker implementations
• Every other week onsite (2/week remote, 2/week onsite)
• Travel to hospital sites will be required
Experience with Beaker/Epic lab billing:
• Contract Installs new applications, upgrades existing applications and provides go-live and rollout support.
• Support users on new applications, modules and functionality. Evaluates operational workflows and create system specifications from user requirements.
• Install new applications, new components, and upgrade existing applications. Configure application settings. Provide go-live and rollout support.
• Support users on new applications, modules, and functionality. Provide application troubleshooting support for the application(s).
• Resolve the issue, forward it to the correct group for remediation, or elevate it to the vendor if required.
• Assist with determining how a new system, upgrade, or new component can best meet the needs of the users.
• Analyze business/clinical needs and requirements. Evaluate the operational workflow that is applied to the system.
• Create system specifications from user requirements. Create test plans and test new systems, version upgrades, and any system modification.
• Document all outcomes of testing. Design database queries and create reports utilizing a report-writing tool. Monitor application issues and evaluate issues as they arise.
• Write and maintain accurate and current documentation regarding application(s) supported by the team.
• Participate in the maintenance of training materials and disseminate materials to users.
• Provide timely, effective, and professional customer support on a 24x7 rotating basis.
• Work with the help desk and support personnel on escalated issues to identify problems and resolve them.
• Triage network, hardware, or workstation issues as required.
• Analyze necessary application modifications and work with the appropriate Medical Center IT associate or the vendor to coordinate the modification.
• Act as a liaison to the vendor for Medical Center IT or the client.
• Contact vendor to report escalations and obtain assistance with solving issues.
• Assist with the coordination of vendor activities including hardware or software installation.
• Medical Center IT is a professional services organization with a matrix reporting structure.
• Associate’s roles may differ depending on the project, however, their position and title remains the same.
Qualifications: Application implementation, troubleshooting, and support; Application testing; Related clinical or business experience; Bachelor’s degree or equivalent
All your information will be kept confidential according to EEO guidelines.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Akraya, Inc has consistently ranked among the Best Places to Work by Staffing Industry Analysts and the San Francisco Business Journal. A multiple award-winning, provider of Staffing and Consulting services, we focus on IT, Engineering, Creative and Marketing talent. Akraya has extensive experience supporting Fortune 500 and hot emerging start-ups. Founded in 2001, Akraya is a certified woman and minority-owned, Bay Area Green Business. For over a decade, Akraya has become a preferred vendor of service and talent for across the US and worldwide.