Receiving customers by Greeting, Welcoming them.
Guide & clarify the queries as per the customers’ request.
Proceed with the transactions as per RTA guidelines.
Maintain RTA KPI for the processed transactions; Waiting Time: 80% of the customers waiting time should be less than 10 minutes.
Avoid any customers complaints
Issue token for the queue management system, as per the required service of the customers
Handling the customers during the peak hours
Dealing with angry customers
Direct customers with incomplete documents properly in order to help them accurately and without fail.
Managing customers of any Nationality
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Al Ghurair is a diversified conglomerate with interests in food and agriculture, printing and packaging, and real estate.