Department/Unit:
Patient Billing Service
Work Shift:
Day (United States of America)
Salary Range:
$46,215.00 - $60,080.00
The Albany Med Financial Counselor I position is responsible for providing customer service and financial counseling across the five main campus locations within the Albany Med Health System including 125 + practice locations. The role is also responsible for $65-70M in Self-Pay AR. This position will screen patients for financial assistance programs to minimize bad debt and enhance patient financial outcomes. Excellent customer skills required to interact with patients in a compassionate manner to ensure they understand their financial liabilities. This position assists in notifying patients of their financial responsibility, helping them understand their payment options, and collecting payments.
Primary Job Responsibilities
- Provide financial counseling services regarding payment arrangements and financial assistance for uninsured or underinsured patients by phone or in person.
- Provide patients with application forms and explain required supporting documents needed.
- Works with internal and external entities to assist in obtaining Financial Assistance for patients (Patient Access, Patient advocates etc.).
- Review and process financial assistance applications for completeness using standardized checklists- this includes ensuring all necessary documentation has been received and accurately calculating patients’ income level.
- Log and track submitted applications in the account management system, generating standard correspondence letters (e.g., application received, missing information requests).
- Maintain Financial Assistance work queues and ensure they are worked within expected time frame; this includes reviewing applications and documents uploaded via MyChart Maintain Cash Drawer for the unit at Saratoga Hospital.
- Maintain Financial Assistance materials supply and inventory.
- Proficient use of Epic, OnBase, and other platforms as needed.
- Ability to work independently and under time constraints and deadlines and with minimal supervision. Able to prioritize workload in an effective manner.
- Meet daily/weekly productivity standards with acceptable QA results. Other duties as assigned
Qualifications
- High School Graduate or equivalent
- Associate of Applied Science (AAS) degree Preferred
Thank you for your interest in Albany Med Health System!
Albany Med Health System is an equal opportunity employer.
This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:
Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Health System policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.
