Job Description
The Front Office & Sales Support Administrator serves as the first point of contact for visitors, customers and incoming enquiries. The role combines front office administration, customer service and sales support activities, ensuring a professional customer experience whilst supporting the smooth operation of administrative and commercial processes.
What we offer
Beyond a competitive package, joining Alberta Group means joining a team where your work shapes how the company grows. We offer:
Growth & Impact
- Genuine room to grow into a broader people role as you build trust and deliver results.
- A high level of autonomy – you will own your work and have real influence over how recruitment and development are run.
- Direct exposure to senior stakeholders and decision-makers across the Group from day one.
- A supportive, collaborative HR team that values openness, initiative, and continuous learning.
Health & Well-Being
- Private medical insurance cover, which can be extended to dependents against a nominal administrative fee per person.
- Enrolment in our Employee Well-Being Scheme, promoting both mental and physical well-being.
Practical Benefits
- Company phone and mobile line.
- Annual work-attire allowance for office-based team members.
- Eligibility for the Alberta Team Member Discount, offered from numerous service providers and retailers across Malta.
Key Responsibilities
Front Office & General Administration:
- Greet and welcome visitors, directing them to the appropriate person or office.
- Handle incoming and outgoing calls, relay messages, and provide accurate information to callers.
- Manage front desk and carry out daily administrative activities. Provide timely responses to inquiries and requests.
- Maintain organised office documents and files
- Maintain a professional and tidy work environment throughout the office.
- Communicate important customer feedback and maintain a positive customer experience.
- Additionally, assist with any other administrative tasks as directed by the line manager or designated person.
Customer Service & Sales Support
- Act as the first point of contact for walk-in customers, visitors and incoming enquiries.
- Provide information regarding Alberta Group's products offerings and direct enquiries to the appropriate department.
- Process orders, manage stock levels, and support sales activities by upselling and cross-selling products.
- Support the administration of customer quotations, orders and sales-related documentation.
- Liaise with customers and internal departments to support a positive customer experience.
- Maintain accurate records relating to customer interactions, enquiries and commercial activities.
Team Collaboration & Professional Development:
- Collaborate with colleagues to identify and implement efficient administrative practices.
- Participate in training sessions and professional development programs as directed by the company.
Required Qualifications & Experience
- Competent in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software applications.
- At least one year of experience in an administrative role.
- Basic knowledge of Maltese and English languages.
Required Skills & Attributes
Communication
- Ability to communicate effectively with a diverse range of stakeholders and build positive relationships.
Customer Service Orientation
- Ability to build positive relationships with customers and provide a professional first point of contact for Alberta Group.
Attention to Detail
- Meticulous in maintaining accurate documents and records.
Organisational Planning & Time Management
- Capable of prioritising workloads and managing time efficiently.
Professionalism
- Demonstrates a presentable and professional demeanour in all interactions, with strong ethics and integrity.
Company Culture Fit
- Embrace and uphold the company's values, mission, policies and procedures.
- Demonstrate a proactive and solution-oriented approach to challenges.
- Strive for continuous improvement and innovation in practice.
