Program Manager - Canada

At Alchemy, we’re not just reshaping the circular tech market – we’re creating opportunities for people. Our pioneering technology connects every step of the circular tech market, empowering consumers and businesses alike. From trade-in to remarketing, we offer a seamless experience, partnering with manufacturers, mobile carriers, and retailers to deliver value securely and transparently. Our proprietary technology makes it possible for consumers and businesses to recover value safely and securely from their used devices.

We also own LoopMobile, a leading online retailer of pre-owned devices, serving major markets including the United States, Europe, the United Kingdom, and Australia. 

At the heart of Alchemy are our people. We believe that diverse perspectives fuel innovation, and we welcome talent from all backgrounds to help us shape the future of circular tech market. Our global team is made up of innovators, problem-solvers, and creators who are passionate about making a difference. 

If you’re looking to join a dynamic, fast-paced environment where your contribution matters, come and join us. We’re the fastest growing global company in the circular tech market - and we’d love for you to be part of it. 

Explore more at www.wearealchemy.com

About the Role

We are seeking an experienced Program Manager in Mississauga, Ontario to lead a consumer electronics returns program with a focus on device inspection, functional testing, and cosmetic enhancement. A key responsibility is ensuring detailed receipt documentation is generated for retailers to support credit applications. The role requires strong operational leadership, supply chain expertise, and a hands-on approach to managing warehouse and logistics activities.

Key Responsibilities

• Lead the full lifecycle of the consumer electronics returns program, ensuring quality, efficiency, and compliance.

• Oversee warehouse operations: receiving, inventory management, inspection, testing, cosmetic refurbishment, and outbound processing.

• Ensure accurate and detailed receipt documentation to meet retailer credit application requirements.

• Act as the primary liaison with retailers and internal stakeholders, delivering program updates and resolving escalations.

• Monitor KPIs, identify improvement opportunities, and drive operational excellence across the program.

Qualifications

• 7+ years of program management or operations leadership in consumer electronics, supply chain, logistics, or warehouse management.

• Strong knowledge of returns programs, inspection/testing, and refurbishment workflows.

• Experience with WMS/ERP systems and quality/returns documentation processes.

• Proven ability to lead cross-functional teams and manage retailer-facing programs.

• Excellent communication, organizational, and problem-solving skills.

Preferred

• Bachelor’s degree in Supply Chain, Operations, Business, or Engineering.

• PMP, Lean Six Sigma, or similar certification.

• Experience with retailer-driven returns programs.

What We Offer

• Competitive salary + performance incentives.

• Comprehensive benefits package.

• Opportunity to shape a high-impact consumer electronics returns program.

Skills & Competencies:  

Leadership Skills:

• Strong leadership and team management skills with the ability to motivate and develop a diverse team.

• Experience in leading teams within a logistics or warehouse environment.

Communication and Collaboration:

• Excellent communication and interpersonal skills with the ability to collaborate effectively across departments and with external partners.

Problem Solving:

• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.

• Experience implementing process improvements and driving operational efficiencies.

Technical Knowledge:

• Expert knowledge with consumer electronics and their basic repair requirements

• Familiarity with electronic products, return inspection processes and device condition and grading.

• Proficiency in using relevant software and tools for data analysis and reporting.

Adaptability:

• Ability to thrive in a fast-paced and dynamic environment, adapting to changes and challenges as they arise.

Please note:  This role is advertised both internally and externally.