Coordination Team Manager

The Alfa Laval Story:
Every day, we get opportunities to make a positive impact—on our colleagues, partners, customers, and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water, and shipping. As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

Applicants must possess full and unrestricted Australian working rights.

Role Overview:

To provide strategic leadership and direction for the Coordination Team across Oceania, ensuring operational excellence, team development, and a strong customer-first mindset. The role is responsible for building a high-performing team, fostering competence and engagement, and driving seamless coordination & planning of service delivery. The Coordination Team Manager works in close partnership with other leadership roles to deliver outstanding customer experience.

Location: Huntingwood, NSW

Benefits:

• 25 days annual leave
• Death & Total permanent disability cover
• Income protection
• Perkbox Discounts Portal
• Financial & Wellbeing Seminars

Key Skills & Experience:

• Proven leadership experience in industrial services, maintenance, manufacturing operations.

• Strong coaching, mentoring, and team development skills.

• Demonstrated ability to drive a customer-first culture and operational excellence.

• Excellent communication, stakeholder management, and problem-solving abilities.

• Experience with industrial process improvement and coordination of Field Service Engineers across Oceania.

What you will do:

• Lead, develop, and inspire the Coordination Team to achieve operational excellence and deliver superior customer experiences. 
• Oversee and optimize the planning, scheduling, and coordination of Field Service and Service Centre activities across Oceania.
• Ensure timely and accurate processing of service requests, resource allocation, and communication with customers at every important milestone.
• Drive standardization and best practices in coordination processes, ensuring consistency and reliability across all areas.
• Lead and participate in transformational initiatives, digitization projects, and process improvements to enhance coordination efficiency and customer satisfaction.
• Collaborate closely with all Operations managers to ensure seamless service delivery and operational alignment.
• Provide hands-on operational support to coordinators when required, ensuring business continuity and service quality. 

• Step in during peak periods, complex situations, or when additional expertise is needed, while maintaining focus on leadership and team development. 

If this opportunity sounds like the right fit for you, we'd love to hear from you.