Client Relation Coordinator - Invoicing

WHAT IS ON OFFER

Alfred H Knight has an exciting opportunity for a Client Relation Coordinator - Invoicing to join the team in Richard’s Bay. This individual will be responsible for coordinating and administering client jobs from appointment through to completion, ensuring accurate and timely processing of results, certificates, documentation and invoices. The role facilitates effective communication between clients, the laboratory and internal teams while ensuring client requirements are met and relevant job management systems are maintained.

ABOUT US

Alfred H Knight is a totally independent, family owned business spanning five generations. A global network of strategically placed offices and laboratories enable global trade by providing independent inspection, analysis and consultancy services to the metals and minerals, solid fuels and agriculture industries.

We have honed and carefully crafted our reputation. Delivering knowledge and professionalism in all aspects of weighing, sampling and analysis. We thrive by continuing to re-invest in our facilities, technology and people. Click here to find out more about AHK.

DO YOU HAVE WHAT IT TAKES?

To be successful at Alfred H Knight the incumbent will need to display the following:

The ideal candidate will be detail-oriented, analytical and organised, with strong numerical and accounting  knowledge and the ability to work effectively in a deadline-driven environment.

REQUIRED KNOWLEDGE AND WORK EXPERIENCE 

Essential

• Liaising with clients telephonically and on email
• Acknowledging new appointments - all sites
• Keeping Clients updated  on the progress of their jobs until completion
• Liaising with the lab to check progress on results
• Checking and authorising results for fellow co-workers when required
• Checking and approving invoices (cost codes/days charged and rates utilised) for co-workers when required
• Preparing and amending certificates according to the client’s requirements. 
• Preparing invoices based on rates issued and invoicing the client.
• Able to assist with training in the use of Lab Create and run job files
• Able to work on Lab Create under all 3 systems mainly Job Management, Oscar, Sample Management, Assay Reporting, Certificate Management, Invoice Management.
• Able to work on the dashboard for all sites which includes updating events tab everyday, communication, invoicing and generating certificates.
• Able to use google drive.

Required Competencies

• Good time and self- management skills
• Strong coordination and organisational skills 
• Strong communication skills
• Good interpersonal skills
• Problem solving skills
• Research capabilities
• Computer literate

Required Work Experience

• At least 5 years working experience
• Previous industry experience, will be an added advantage
• Operations and analytical knowledge with shipping or commodity surveying experience.

Required Qualifications

• Grade 12 
• Degree or Diploma in Administration will be an advantage

BENEFITS 

We are offering an excellent opportunity with a salary and benefits package to match

Alfred H Knight is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

Alfred H Knight is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community in line with our Employment Equity Plan. 

If you have not received a response to your application within 2 weeks of the closing date, please consider you application unsuccessful.