Embassy Suites by Hilton has perfected the full-service, upscale, all-suite hotel. Built on a long-standing legacy that is both inviting and comfortable, Embassy Suites properties provide guests with More Reasons to Stay, offering open-air atriums, complimentary cooked-to-order breakfast, spacious two-room suites and complimentary Manager Receptions every evening. Embassy Suites bundled pricing ensures that guests receive enormous value at a single price. Whether they are traveling for business, with their family, with a group, or for leisure, our guests return again and again to experience the consistently awarded, best-in-class customer service provided at Embassy Suites.
Embassy Suites is one of Hilton Worldwide ten market-leading brands. If you understand the importance of providing an inviting and comfortable experience and feel you can contribute to an award-winning team, you may be just the person we are looking for to work as a Team Member with Embassy Suites Louisville Downtown Hotels.
The company is currently hiring a Room Attendant.
Essential Job Functions and Responsibilities
- Vacuuming, dusting, polishing, removing trash, washing, and cleaning all areas of the guest rooms and hallways;
- Replacing linens on beds and making bed to hotel standards
- Replenishing guest room supplies
- Turn over any lost and found items to the Housekeeping Supervisor
- Maintain complete knowledge of correct maintenance and use of equipment;
- Anticipate guests’ needs, respond promptly, and acknowledge all guests, no matter how busy or time of day
- Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
- Resolve guest complaints, ensuring guest satisfaction
- Ensure security of any assigned keys and radio
- Stock cleaning carts and landings with designated supplies and equipment
- Clean designated areas with proper chemicals, tools, equipment and signage
- Inspect conditions of the hotel for tears, rips, stains, and report damages to Supervisor.
- Empty vacuum cleaner bags, replace bag, and clean machine
- Proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for employees and ensuring proper labeling of hazardous supplies in accordance with OSHA regulations;
- Service assigned guest rooms
- Remove all dirty terry and replace with clean par to designated layout
- Remove soil, dirt, soap build-up, and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain, and floor
- Realign furniture to floor plan
- Open all drawers/doors in check-out rooms and remove items left by guest.
- Set correct time on clock and microwave;
- Ensure presence of fire safety, rate cards, and DND sign. Inspect condition and replace as needed
- Set thermostat to standard temperature
- Ensure room odor is up to hotel standards
- Update status of rooms cleaned on assignment sheet
- Return and restock cart at end of shift
- All other duties as assigned
Competencies
- Anticipate guests’ needs, respond promptly, and acknowledge all guests, no matter how busy or time of day
- Must be able to communicate effectively with guests and associates and have the ability to handle stress and pressure while maintaining composure;
- Must have the ability to resolve problems effectively and in a positive manner
- Must be able to work a flexible schedule including overtime, weekends and holidays.
- Must be detail oriented and have strong organizational skills;
- Must be able to multi-task and meet deadlines;
- Must have a professional and hospitable demeanor at all times
- Preferred bilingual
Education & Experience
- High School or equivalent preferred
- 1 year of custodial / housekeeping experience preferred
Work Environment
- Under variable temperature conditions (or extreme heat or cold)
- Under variable noise levels
- Around fumes and/or odor hazards
- Around dust and/or mite hazards
- Around chemicals
- Around bio-hazards
Physical Requirements
While performing the duties of this job, the employee is regularly required to:
- Must be able to lift, push, pull and carry up to 50 pounds
- Must be able to bend, stoop and reach as needed
- Must be able to walk and stand for long periods of time throughout shift
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Work Location: In person
Job Type: Full-time
Work Location: In person
