Case Coordinator

Position Summary

The Case Coordinator plays a vital role in ensuring high-quality, person-centered care for individuals receiving services through a home care agency. This position is responsible for conducting assessments, developing and implementing care plans, coordinating services, monitoring progress, and ensuring compliance with agency policies and state regulations. The Case Coordinator serves as a primary liaison between the person served, their family, caregivers, and healthcare professionals.

Core Responsibilities 1. Assessing the Needs of the Person Served Conduct initial and ongoing assessments to evaluate physical, emotional, and psychosocial needs. Review medical history, current health conditions, and other relevant factors impacting care delivery. 2. Creating Individualized Care Plans Develop tailored care plans based on each person’s needs, goals, and preferences. Collaborate with the person served, their family, and healthcare professionals to ensure the plan is thorough and achievable.

3. Coordinating Care Services Schedule and manage all services and appointments, including transportation and home visits ( twice a month minimum, if home visit is not possible a phone visit may be conducted upon the approval of your immediate manger.) Serve as the central point of communication among caregivers, healthcare professionals, and family members. 4. Monitoring Progress and Adjusting Care Plans Track patient outcomes and responses to services.

Update care plans based on changes in condition, feedback from providers, or person-served input. 5. Ensuring Compliance Maintain full adherence to agency protocols, HIPAA guidelines, and state/federal regulations. Ensure proper documentation and timely updates in agency systems. 6. Case Coverage Provide direct care coverage in emergencies, including last-minute call-offs by personal attendants. Be available and flexible in responding to staffing needs to avoid service disruption.