Steel Valley & Clairton Outreach Specialist Group Facilitator

Job Title: Outreach Specialist/Group Facilitator

Position Summary:

The Outreach Specialist/Group Facilitator serves as the primary liaison between families participating in AIU Family Center programs and community resources. This position is responsible for engaging families, conducting intakes and individual assessments, coordinating services, and connecting families with community-based resources that promote family stability, well-being, and long-term self-sufficiency.

The Outreach Specialist/Group Facilitator develops and maintains collaborative partnerships with county agencies, healthcare providers, educational institutions, social service organizations, and other community partners to increase access to resources for families. In addition, this position plans, coordinates, and facilitates parent education programs, support groups, family engagement activities, and other center-based programming designed to strengthen families and build protective factors.

This position works under the general supervision of the Site Director and is committed to advancing the mission of the Allegheny Intermediate Unit by supporting children, families, and communities through innovative, responsive, and collaborative services.

Duties and Responsibilities:

Family Outreach and Support

• Welcome and assist families accessing Family Center services.
• Serve as a point of contact for families seeking information about available community resources and Family Center programs.
• Conduct basic intake activities and assist families in completing required forms and documentation.
• Refer families to appropriate Family Center staff or community agencies based on identified needs.
• Maintain positive, respectful, and supportive relationships with participating families.
• Assist with outreach activities to increase family participation in Family Center programs and events.

Hello Baby Program

• Coordinate the preparation and delivery of Hello Baby welcome bags to participating families.
• Maintain communication with families regarding Hello Baby services.
• Track deliveries and maintain accurate program records.
• Assist with inventory of Hello Baby supplies and materials.

Diaper Bank Coordination

• Coordinate the daily operations of the Family Center diaper bank.
• Receive, organize, stock, and distribute diapers and related supplies.
• Order diapers and monitor inventory levels to ensure adequate supplies are available.
• Pick up diaper donations and deliveries as needed.
• Maintain accurate inventory records and distribution documentation.
• Enter required data into tracking systems and prepare reports as requested.

Food Distribution Support

• Assist with coordinating food distributions through 412 Food Rescue and other community partners.
• Receive, organize, and distribute food items to participating families.
• Maintain records related to food distributions.
• Ensure food distribution activities are organized, safe, and welcoming.

Group Facilitation and Family Engagement

• Plan, coordinate, and facilitate educational and support groups for parents and caregivers.
• Coordinate Family Fun Nights, workshops, support groups, and family engagement events.
• Develop engaging activities that promote child development, family well-being, positive parenting practices, and school readiness.
• Collaborate with center staff and community partners to identify topics responsive to family needs.
• Maintain attendance records and evaluate participant feedback to support continuous program improvement.

Program Support

• Assist with recruitment and enrollment efforts for Family Center programs.
• Support family participation in center activities and educational programming.
• Participate in interdisciplinary team meetings and case conferences.
• Assist with data collection, reporting, and program documentation.
• Support grant objectives, performance measures, and continuous quality improvement initiatives.
• Perform other duties as assigned by the Site Director.

Qualifications:

Education:

• High School Diploma or equivalent

Experience:

• Minimum of one (1) years of experience in family support, case management, social services, community outreach, or related human services experience preferred.

• Experience facilitating adult education or parent groups preferred.

Knowledge, Skills, and Abilities

• Ability to establish positive relationships with families from diverse backgrounds.

• Strong customer service and interpersonal skills.

• Ability to communicate effectively both verbally and in writing.
• Basic computer skills, including Microsoft Office and data entry.
• Ability to organize work, maintain records, and manage multiple tasks.
• Ability to work independently and as part of a team.

• Ability to maintain confidentiality. 

Additional Requirements:

• Current Act 114, Act 34, Act 151 and NSOR Clearances required prior to an offer (Must be dated within 1 year of hire date).

• School Personnel Health Record (Form H511.340) must be completed and received by Human Resources prior to hire date.

Working Conditions: This position may involve standing, walking, and active engagement throughout the day. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Sitting for extended period of time
• Lifting, carrying, pushing, pulling 35 pounds
• Ability to kneel, crouch, bend and reach to retrieve and handle teaching materials and supplies
• Moving fingers and hands in a repetitive manner
• Ability to speak clearly and distinctly when communicating with limited English speaking customers
• Hearing clearly
• Adequate vision to perform duties

The information contained in this job description is for compliance with Americans with Disabilities Act (ADA) and is not an exhaustive list of the duties performed for this position. Additional duties are performed by the individuals currently holding this position and additional duties may be assigned.

Disclaimer: The preceding description is not designed to be a complete list of all duties and responsibilities required of this position.

Reports To: Site Director

Department: FACES

Position Schedule: 260-Days

Salary: $17.58/hour (non-negotiable)

Benefits: FACES Benefit Program

To Apply: Create an on-line application and upload a cover letter, resume, clearances, and transcripts at the AIU Career Site.

Please send any questions to: [email protected]

The Allegheny Intermediate Unit is an equal opportunity education institution and will not discriminate on the basis of race, color, national origin, ancestry, religion, sex, sexual orientation, age, handicap, or limited English proficiency in its educational programs, services, facilities, activities or employment practices as required by Title IX of the 1972 Educational Amendments, Title VI and Title VII of the Civil Rights Act of 1964, as amended, Section 504 Regulations of the Rehabilitation Act of 1973, the Age Discrimination in Employment Act of 1975, Section 204 Regulations of the 1984 Carl D. Perkins Act, the Americans with Disabilities Act, or any other applicable federal or state statute.