Member Services Associate
Location: Fair Lawn
Entity: Alliance Performance
Reports To: Alliance Performance GM At Alliance Performance, we are proud to serve as Bergen County’s premier fitness and training destination. Located in Fair Lawn, NJ, our facility brings together elite-level coaching, group fitness, sports performance, and integrated recovery, all within a welcoming, high-energy community. From everyday adults to serious athletes, we help people across North Jersey train smarter, recover faster, and get better every day.
We are seeking a dynamic and personable Member Services – Front Desk Associate who will serve as the first impression of Alliance Performance. This role is more than a front desk position, it is a vital part of the experience we deliver. The ideal candidate is friendly, organized, proactive, and passionate about creating an environment where every member feels valued, supported, and excited to be here.
If you thrive in a fast-paced environment, enjoy connecting with people, and take pride in delivering exceptional service, we want you on our team.
What You’ll Do
- Create an Exceptional First Impression
Warmly welcome members and prospective clients as they walk through our doors. Provide top-tier customer service by answering questions, offering guidance, and ensuring every interaction reflects our commitment to excellence. - Manage Check-Ins & Daily Operations
Oversee member check-ins for scheduled sessions and walk-ins, ensuring accurate attendance tracking and a smooth daily flow of operations. - Support Member Management & Administration
Assist with registrations, cancellations, account updates, and general member management through our systems. Maintain organized and accurate records. - Maintain a Professional & Inviting Environment
Keep the front desk and common areas clean, organized, and welcoming. Ensure the space reflects the high standards of our training and recovery facility. - Assist with Membership Sales & Promotions
Support membership sales efforts, promotions, and community events. Help prospective members understand our services and guide them through sign-ups or upgrades with confidence and enthusiasm. - Communicate Clearly & Proactively
Keep members informed of schedule updates, events, and promotions via calls, texts, and emails. Ensure consistent and professional communication at all times.
Who You Are
- Friendly, outgoing, and highly personable
- Organized and detail-oriented
- Comfortable in a fast-paced fitness environment
- Strong communicator, both in person and digitally
- Passionate about health, fitness, and community
- Motivated to help grow and strengthen our member experience
Why Join Alliance Performance?
- At Alliance Performance, we believe true performance goes beyond training, it includes recovery, community, and culture. Our team plays a critical role in delivering that complete experience every single day.
- We offer a comprehensive benefits package for full-time team members, including:
- Medical
- Vision
- Dental
- 401(k) with 4% matching
- Life Insurance
- Short-Term & Long-Term Disability
- FSA & Dependent Care FSA
- Tickets at Work
Background Check Requirement: Employment is contingent upon the successful completion of a background check, which may include verification of employment history, education, criminal records, and other relevant information as permitted by law
