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    Allye Energy

    Energy Storage

    Field Support Engineer

    London, United KingdomRemoteFull-time5+ yrs experiencePosted 1mo ago
    All Allye Energy jobs

    Job description

    As Technical Support Engineer, you lead our delivery engineering function. Every hour of uptime you maintain is clean energy flowing. You'll develop fixes for field problems (actual code changes, not just reports), build diagnostic tools, and feed intelligence back to software development. This is a critical hire. Be the guardian of our deployed battery energy storage systems - maintaining >98% uptime, providing exceptional customer support, and closing the feedback loop to product development. You won't just report problems; you'll solve them.

    Responsibilities

    Field Operations & Monitoring

    • 24/7 monitoring of all field systems (through your team)
    • First response to system failures and performance issues
    • Remote debugging and problem resolution
    • Customer operational reporting and communication
    • Manage escalations and critical incidents

    Technical Problem-Solving

    • Develop fixes for field issues—actual embedded software changes
    • Build diagnostic tools to find problems faster
    • Root cause analysis with detailed documentation
    • Remote system configuration and optimisation

    Team Leadership

    • Lead Field Support team
    • Coordinate outsourced support technicians (extended shift coverage)
    • On-call rotation for critical escalations
    • Train team on troubleshooting methodologies

    Feedback Loop

    • Feed field intelligence back to Software Development
    • Track recurring issues and patterns
    • Prioritise fixes based on field impact
    • Document all incidents and resolutions systematically

    Education & Experience

    Essential Skills & Experience

    • 5+ years in production support/field engineering for embedded or industrial systems
    • Strong embedded systems knowledge (C/C++, Python)
    • Remote debugging expertise (SSH, logging, diagnostics)
    • Systems thinking and structured troubleshooting
    • Customer-facing communication skills
    • Ability to stay calm under pressure
    • Team leadership or mentoring experience

    Desirable Skills & Experience

    • Battery management systems or energy storage
    • CAN protocols and industrial communication
    • 24/7 operations environment experience
    • Experience managing remote/outsourced teams
    • IoT monitoring platforms

    Please note that at this time we are unable to provide UK visa sponsorship

    Strictly No Agencies

    Job details are sourced from the employer's original posting.

    Open job posting
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    About the company

    Allye Energy

    This is a unique opportunity to join a fast-growing London based start-up that has built innovative battery storage systems for commercial and industrial applications You will be responsible for the electrical design, control software development and testing of our energy storage systems, This is an exciting role that offers the opportunity to be at the forefront of an emerging industry and make a lasting impact on the future of energy storage

    View all Allye Energy jobs
    Industry
    Energy Storage
    Open roles
    6

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