Technical Success Manager

About Aloha

Aloha is a healthcare SaaS company helping providers elevate the patient experience through automation and AI-driven technology — replacing outdated workflows with seamless, personalized engagement so providers can focus on patient care.

We've made the Inc. 5000 list for seven consecutive years (2020–2026), and we're gearing up for our biggest growth chapter yet. We're looking for driven people who want to help us get there!

Check out our products · Meet the team

About the role

Compensation: $70,000 base + On-Target Earnings
Growth: Up to a 2.5% pay raise every 6 months
Perks for standout team members: Professional growth opportunities, fun company events, and the chance to earn company-wide bonuses and recognition!
Location: On-site in McKinney, TX

Why join Aloha?

• Weekly In-House Chiropractic Care
• 4 Company Provided Lunches Weekly
• Dog-friendly office
• Employer-paid Medical, Dental, Vision, and Life Insurance Benefits
• Matching 401(k) up to 4%
• Flexible Vacation & Paid Time Off
• Short-term Disability and Life Insurance

As a Technical Success Manager, you'll serve as the technical expert for assigned customers, proactively identifying technical risk, recurring issues, configuration opportunities, and product improvements that can strengthen customer health and value.

What You'll Do

• Own Technical Customer Success: Serve as the primary technical expert for assigned customer accounts, troubleshooting complex issues and ensuring long-term solutions.
• Monitor Customer Health: Proactively identify technical risks, recurring issues, and opportunities to improve system performance and customer satisfaction.
• Support Launch & Adoption: Partner with Customer Success Managers to ensure smooth onboarding, successful integrations, and ongoing product optimization.
• Drive Technical Resolutions: Collaborate with Support, Product, and Engineering teams to resolve escalated issues, minimize disruptions, and prevent recurring problems.
• Build Strong Customer Relationships: Act as a trusted technical advisor, providing clear communication, best practices, and recommendations that drive customer success and retention.

Qualifications

• Ability to thrive in a fast-paced, team-based environment.
• Proficient in technical troubleshooting, pattern recognition, and analytical thinking.
• Strong communication, listening, and presentation skills.
• Self-motivated and enthusiastic with a growth mindset.