Business Analyst III

Any, PhilippinesOn-SiteFull-timePosted 3w ago

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Job description

Work with business leaders and representatives to understand problems that need technology or process solutions and document the requirements in a way that can be converted into identifiable deliverables within a project
Map as is and to be processes to reflect current issues/problems and business requirements
Produce project analysis documents including BRD, scope matrix, use cases, proposals, etc.
Collaborate closely with developers to implement the requirements, provide necessary guidance to testers during QA process
Manage smaller projects/initiatives through all phases of project delivery in lieu of a project manager
Provide transparency via written and verbal communication to business leaders/stake holder, technology leaders and partners
Work with the broader team of architects, developers, PMs, QA, etc. be aligned through all phases of the project and project a single face to the customer/business leader
Adopt agile techniques of story writing and scope definition for application projects or where suitable
Identify improvement opportunities (proactive and reactive)
Create and maintain issue logs, meeting minutes, meeting schedules, project summaries and updates.

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About the company

Alorica Inc.

Alorica is a global leader in customer service and experience, serving the world's biggest brands with over 90,000 employees in more than 100 locations around the globe. They focus on making lives better, one interaction at a time.

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Industry: Customer Service
Open roles: 158