Customer Service Representative

You will use your positive attitude, your caring nature and your

top-notch customer service skills to make an impact on your customers’

day. Your main responsibilities will include:

• Talking to customers over the phone, email or chat to resolve their questions or concerns
• Accurately document and update customer records in the computer system
• Upsell products or services to customers, if appropriate
• Remain calm and helpful even when dealing with upset customers
• Escalate customer complaints and/or calls to your manager when necessary
• Provide feedback and recommendations to your manager on ways the company can improve
• Perform other duties as assigned by your management team

Why you’ll want to join the EGS team

• 100% paid training
• Performance bonuses
• Competitive pay
• Health & dental benefits
• 401(k) with company match
• Paid time off
• A great team environment with supportive co-workers
• You’ll work on behalf of some of the best-known companies in the world (like the top stores, retailers, shipping companies and banks) all from your hometown
• You’ll feel empowered to do things the right way amid a culture of high personal and business integrity
• There’s real opportunity to learn, grow and advance your career (we love promoting from within here)

High School Diploma/GED

Over 18 years of age

Type 25 WPM

All your information will be kept confidential according to EEO guidelines.