Learning Delivery Manager

Any, PhilippinesOn-SiteFull-time4+ yrs experiencePosted 3w ago

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Job description

Job Description:

Makes recommendations to the client for curriculum and training approach improvements.
Work with operations to create value added training sessions and materials to meet company and client
expectations.
Partner with Workforce Management, Operations Management, and Recruiting to design and execute staffing
ramps during seasonal peak call times.
Deliver training to management level audiences, including areas such as processes and systems, policies and
procedures, behavioral coaching and mentoring, time management, leadership development, etc.
Drives adherence to Operations Playbook standards.
Creates a disciplined training organization that mirrors operations and ensures all policies and procedures are
correctly managed during new hire training.
Responsible for respective department’s overall performance and for motivating team to exceed department
goals and objectives.
Responsible for understanding and complying with all policies, procedures, and regulations relating to job
duties.
Perform other duties as assigned by management
Job's qualifications
4 years related training/operations experience, inclusive of 1+ years directly managing staff required.
5+ years related training/operations experience preferred.
Extensive work experience as a Trainer preferred.
Internal or external training experiences in a service industry, call center environment preferred.

Job details are sourced from the employer's original posting.

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About the company

Alorica Inc.

Alorica is a global leader in customer service and experience, serving the world's biggest brands with over 90,000 employees in more than 100 locations around the globe. They focus on making lives better, one interaction at a time.

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Industry: Customer Service
Open roles: 158