Client Service Associate

Job Description

We are seeking a motivated and detail-oriented Client Service Associate to join our professional team in Akron, OH. In this role, you will serve as a key point of contact for clients, ensuring their needs are met with accuracy, clarity, and efficiency. You will be responsible for maintaining strong relationships, coordinating service requests, and supporting smooth operational processes that align with our service standards.

Responsibilities

• Provide professional support and clear communication to clients regarding services, updates, and inquiries.

• Coordinate with internal teams to ensure timely and accurate logistics operations.

• Maintain client records, documentation, and follow-ups with attention to detail.

• Assist in resolving issues with a solutions-driven and client-focused approach.

• Uphold service quality and support continuous improvement within client operations.

Qualifications

• Strong communication and organizational skills.

• Ability to multitask and manage priorities in a fast-paced environment.

• Professional attitude, problem-solving mindset, and client-centered approach.

• Basic understanding of administrative or customer-support functions.

• Ability to work independently and collaboratively.

Benefits

• Competitive annual salary of $50,000–$55,000.

• Opportunities for professional growth and long-term career development.

• Supportive and team-oriented work environment.

• Stable full-time position with structured work schedules.

• Skill-building opportunities within a respected logistics company.