Customer Account Representative

Catch Vibe Voice is seeking a professional and personable Customer Account Representative to join our team in San Antonio, TX.

In this role, you will serve as a key point of contact for customers, helping manage accounts, answer questions, resolve concerns, and ensure each interaction delivers a positive experience. You will work closely with customers and internal team members to maintain strong relationships and support day-to-day account needs.

This opportunity is ideal for someone who enjoys working with people, communicates confidently, stays organized, and wants to grow within a professional business environment.

Responsibilities

• Serve as a primary point of contact for assigned customer accounts.

• Build and maintain positive, professional relationships with customers.

• Respond to customer questions and provide clear, accurate information.

• Assist customers with account-related requests, updates, and general inquiries.

• Identify customer needs and help provide appropriate solutions.

• Resolve concerns professionally while maintaining a high level of customer satisfaction.

• Maintain accurate and organized customer and account records.

• Follow up with customers when additional information or assistance is required.

• Coordinate with internal departments to ensure customer requests are handled efficiently.

• Support account retention and overall customer relationship initiatives.

• Maintain knowledge of company services, processes, and account procedures.

• Perform additional customer support and account management duties as needed.

• Strong verbal and written communication skills.

• Professional, friendly, and customer-focused approach.

• Excellent interpersonal and relationship-building abilities.

• Strong organizational and time-management skills.

• Ability to manage multiple responsibilities and prioritize effectively.

• Comfortable communicating with customers by phone, email, and other business channels.

• Strong problem-solving and critical-thinking skills.

• Ability to work independently while contributing to a collaborative team environment.

• Attention to detail and commitment to maintaining accurate information.

• Adaptable and comfortable working in a fast-paced environment.

• Reliable, motivated, and eager to learn.

• Competitive salary of $49,000 – $55,000 per year

• Full-time employment

• Opportunities for professional growth and career advancement

• Skill development and ongoing learning opportunities

• Supportive and collaborative work environment

• Opportunity to take on greater responsibilities as the company grows

• Professional environment focused on individual and team success