Customer Service Agent

We are seeking a Customer Service Agent to join our team in College Station, TX. In this role, you will serve as an important point of contact for customers, assisting with questions, providing accurate information, resolving concerns, and helping create a positive overall experience.

This position is ideal for someone who communicates clearly, stays organized, enjoys working with people, and is comfortable handling a variety of customer needs in a professional environment.

Responsibilities

• Respond to customer questions and requests in a professional and timely manner
• Provide clear and accurate information regarding services, processes, and general inquiries
• Assist customers in resolving concerns and identifying appropriate solutions
• Maintain accurate records of customer interactions and relevant information
• Follow internal procedures and service standards
• Communicate effectively with customers and team members
• Escalate complex issues when necessary
• Manage multiple customer requests while maintaining attention to detail
• Contribute to a positive, professional, and customer-focused work environment

Strong verbal and written communication skills
• Excellent customer service and interpersonal skills
• Professional and positive attitude
• Strong problem-solving abilities
• Ability to stay organized and manage multiple priorities
• Comfortable working independently and as part of a team
• Attention to detail and commitment to accuracy
• Reliable, adaptable, and willing to learn
• Basic computer and administrative skills

• Competitive salary of $35,000–$39,000 per year
  • Full-time employment
  • Professional growth opportunities
  • Opportunities to develop valuable customer service, communication, and problem-solving skills
  • Supportive and collaborative work environment
  • Career development opportunities within a growing organization
  • Training and ongoing professional development